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02/08/2011
UPDATED POSTING & CHANGE IN RATING:
I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers!
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OLD POSTING:
(1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
Details
Phone: (210) 692-7373
Address: 9202 Wurzbach Rd, San Antonio, TX 78240
Website: website
More Info
- General Info
- In 1950, with a $500 loan from his father, Bill Miller opened a small poultry and egg business. Three years later Bill Miller Bar-B-Q began as a small fried chicken-to-go restaurant. Today Bill Miller is a family owned and operated business with 77 locations in the San Antonio, Austin, Corpus Christi and surrounding areas. We take pride in cooking all our barbecued meats in pits smoked with 100% live oak wood. We offer a variety of meats such as brisket, sausage, bar-b-q chicken, pork spareribs, turkey and fried chicken. We specialize in the baking of breads and pies made fresh daily. Bill Miller Bar-B-Q believes in providing a good quality product over and beyond what is expected. Celebrating 70 years of our family serving yours!
- Email Business
- Payment method
- discover, check, debit, amex
- Neighborhood
- Northwest Side
- Other Link
- Categories
- Other Information
Parking: Lot, Private
Wi-Fi: No
Bike Parking: No
Attire: Casual
Wheelchair Accessible: Yes
Cuisines: Barbecue
Alcohol: No
Takes Reservations: No
Outdoor Seating: No
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