SmartStyle

I would like to use a zero rating, but it's not available. Go somewhere else--especially if you have small children! The manager is rude and is unable to properly serve customers! My experience is detailed below:

I went to this "salon" today to get my 2-year-old son's haircut. My 8-year-old daughter could also use a trim so I inquired about specials. The manager had said there are no such specials and coupons were rare. She continued with obvious disdain for Great Clips coupons, stating that their salon was more concerned with quality rather than quantity. She was somewhat snooty. I thanked her and left. I should have kept going but as I swept the hair from my son's eyes, I turned around preferring to get it done--regardless of the manager. This was a mistake. I gave the manager my information as my son, restless due to his soon approaching nap time, threw a tantrum. She didn't seem to have any compassion and instead was irritated by the delay. I got him under control quickly and apologized because of the inconvenience and she said we were ready--she just needed to help a customer browsing products first. Ok, fine. I ventured into the back. I wasn't shown which chair we would be using so I picked one and allowed my kids to sit in the chairs. Over the next 5-10 min. we waited and my son was restless so when he opened the drawer in the vanity and there was only a towel (the one they put around your neck to catch hairs) and a few combs. It wasn't the best thing but it's all I had at the moment and I made sure he didn't damage anything. The manager then rudely said, "Can you keep your son out of the drawers?" I immediately chose to leave and the manager said I was free to go and she understood how I felt. Am I the only one sick of the customer service verbage to placate your frustration? She didn't care and so I told her why I would NEVER come back: She wasn't concerned about serving us. She let us know where we could sit and wait or even which chair we were going to use. There was another employee finishing her break whom I was told by the manager wasn't able to assist (even to just point us in some direction) because it was illegal for her to do anything resembling work on her break. Wow, right? She said that she was worried about scissors being in the drawer and I had to remind her that as a mother I had already checked and felt the combs were ok as long as he was careful. I considered germs but figured they had to use the alcohol soak before each use anyway--I hope they do. The manager finally understood the issues and as a mom herself, she could understand that it can be hard at times. She offered me a coupon. She said she had a coupon that I could use in January. It's too little too late. I will NEVER go there again and would advise to avoid it at all cost--especially if you have small children.