Food Service Supply

I own restaurants in Salt Lake and was preparing to open my fourth. I have had extremely bad luck in the past buying used equipment from other restaurant equipment dealers. I had no intention to put any used equipment in my fourth restaurant, but when I walked in and saw what kind of equipment Food Service Supply carried I began to change my mind. A salesman greeted me at the door and asked what I was looking for. I told him everything so he turned me over to the owner. When I walked out I spent over $15,000.00 on used equipment and felt completely comfortable with my purchase knowing I paid pennies on the dollar compared to what I was planning on spending and still was receiving quality equipment. It has been over a year since I opened my fourth location and I am still leasing a ice machine from Food Service Supply and not one item i purchased has even had a hiccup. These guys are highly recommended. I have sent several of my restaurant owner friends over to their place and everyone has thanked me for connecting them with such high quality dealers. If your going to buy used equipment then make sure you buy it from people you can count on.

Absolute worst experience I've had buying restaurant equipment thus far. I decided on a pizza prep table to purchase while I was at their place in SLC. it didn't have a top so he needed a couple of days to have one built. I called back two days later and he said "Let me check on that I'll call you right back". I never got a call back so I tried him again the next day, no answer. I called his partner, Tyson, he was very rude and said he knew nothing about it but he would have Blake call me, no call. I tried again a week later from a different phone number, Blake answered with pretty much the same response, "Oh uh, ya they should be finished with that, I'll go check on it and call you right back ok?". I asked him to please call me back because I needed the table a week ago. Nothing.



It is very unfortunate because these guys have a good supply of used equipment., but the worst understanding of ethical business I've ever seen. We figure we will be spending about $40k on equipment over the next 6 months and this was our first purchase. I'll never go back.

I have been going to Food Service Supply for all my equipment needs for 3 years now. Even before they were at their current location. I know I can call Blake and he can find exactly what I am looking for at a great price that is more than fair. Food Service Supply has grown a lot since I first started buying things there but they still treat me with the same customer service that I remember when I bought equipment for my restaurant when we first opened. Keep it up Food Service Supply and you will always be the first place I go for equipment.

Drove two hours to pick up two ovens, I was told were an 8 on a scale of 1-10. (NOT) I was also told they were 6 or 7 years old. Try 16 years old. The ovens were covered with what looked like an inch or 2 of asphalt. Broken switches missing knobs your getting the picture. After an hour or two of pressure washing the ovens resemble that of used equipment. The promise of FedEx delivering switches and knobs has yet to happen.

It took a little while for the people at F.S.S. to reply to my phone call but when I finally met with someone at their warehouse I was surprised how knowledgeable they were about their products. I plan on buying more from them in the future. I have had the ice machine and prep table I bought from them before they even conducted business under this name, about three years and they are both running strong.

Food Service Supply was one of the easiest Restaurant Equipment shopping experiences I have had so far. The owner, Blake was very attentive to my needs and did not try to over sell me. I wish I would have gone to them before I spent my money at another dealer and had bad luck with their equipment. They even called the other day to check on me. I will definitely visit Food Service Supply again.