South Town Glass

As a cabinetmaker I am always on the lookout for vendors who provide a professional, courteous service to its customers. Southtown has given me prompt and reasonable service over the years that I have been in business for myself and as an employee of several Salem-established construction-related businesses. They offer the best price around and have the product ready in a timely manner.

Had a broken glass on the front of my house from the ice storm. They came out promptly and measured it then I never heard from them. The guy who measured it said they would have to order the glass and it should be here the following Monday or Tues. I finally called them tuesday and they said it hadn't been ordered yet. The woman said well didn't you get called with a quote. NO I RECEIVED NO CALL. She even verified both the phone numbers I gave her. I will never recommend them to anybody. BAD customer service

South Town recently installed a large number of windows in my home, most of which were custom cut. The end results were exceptional. The care and attention to detail were over and above what one would expect. I highly recommend them to anyone who is fastidious about their own work.

The rudest and most disrespectful people I have ever dealt with since I've owned my business. They came out to measure for windows and I am hoping that I never have to see the guy named Darren again. I won't get into to detail the absolute unprofessionalism that I had to deal with but lets just say I would call the police if he ever stepped foot on my property again.

The rudest and most disrespectful people I have ever dealt with since I've owned my business. They came out to measure for windows and I am hoping that I never have to see the guy named Darren again. I won't get into to detail the absolute professionalism that I had to deal with but lets just say I would call the police if he ever stepped foot on my property again.

In a few short hours after the window was broken South Town Glass had it replaced and the house was all patched up and dry once again. Everyone was very courteous and helpful and any future window needs we will turn to them.