floridacentral Credit Union

Never had problems until recently. Had a joint account with my father. I had taken everything out but the last $10 and had to close account to get it. Told them my father was deceased and wanted to transfer balance to my account. They sent me a check in his name and then when I tried to deposit it in my account they said no because his name is not on it. I told them he was deceased before they wrote the check. Also have an issue today that I need to speak to someone at the credit union. Cannot take care of it on line. I called the 800 contact number listed. Was on hold 15 minutes. My phone has a timer. Called back on the 813 number listed. On hold 12 minutes. Called the 727 number of the branch I use. Still sitting on hold after 12 minutes. They say they are transferring me, but after it rings about 15 times, it goes back to the hold music again. This is not a holiday and their website says they are open. Just totally frustrated. Now at the 14 minute mark and I am hanging up. Could not reach a person.