Jack Wright's Tree Service

They came out to give an estimate and showed up the next day to begin the work before we even confirmed acceptance of their bid. This happened to us twice with Jack Wright Tree Service. On the second job, they charged us extra to remove the stump and roots. We paid them- although, they did not complete the job (stupid on our part because we took them at their word they would be back to finish). Eight calls later, they told us they are coming to finish the job and still have not done so in over a month! Sadly, they have shown that customer service/customer relationships mean nothing to them. They will never get my business or recommendations again! Shop around before you use Jack Wright Tree Services!

Awful customer service. My neighbor warned me about making an appt with Jack Wright because he probably wouldn't show up, but I assumed that was a one-time occurrence and called anyway, and made an appt for an estimate at 10am on a Saturday. By 10:30, Mr. Wright had not shown up, so I called the office and was told that he wasn't coming due to an emergency job in Ponte Vedra. No one bothered to call to let me know. I actually had to ask to be re-scheduled to the following Saturday (it wasn't proactively offered). Next Sat, I called just after 10am to confirm Mr. Wright was coming and was told he wasn't. So, basically, Mr. Wright doesn't want my business, nor does he really care about his terrible customer service because he's been in St Augustine forever and will always have jobs lined up. So disappointing. I recommend you call someone else if you actually want someone to show up, perform the work and take your money.

Fantastic service! Very pleased with the work the men did this morning at our house removing giant limbs off of two trees. Arrived on time, extremely polite, worked quickly, and cleaned up afterwards. Highly recommended.

This company came to cut my neighbors trees and let limbs fall on my fence causing damage. Pickets were broken and falling off. I asked them to just repair the damage. They did not ever attempt to do any repairs. Do not use this company.

These guys did a great job in our yard. They managed to move heavy equipment around in tight spaces without damaging anything. See video on YouTube:

Jack Wright's Tree Service

Had them come out to remove 10+ trees. They got to our home at 7:30am and were done by 4:30pm. Trees removed, stumps ground, fresh mulch=done. Excellent service!