Steele GMC Round Rock

Took my truck in a few years ago to have the transmission serviced. They replaced the torque converter and it appeared to be fixed. A few years later the same issues are occurring and I take it to another dealer who determines that Maxwell damaged the replacement trans filter during installation. Maxwell's service manager Rick Wheeler's opinion was something should have happened while it was under warranty otherwise they couldn't care less. This would be the 2nd time I've had issues with Maxwell's service department and shoddy workmanship. Tom Gammon, the general manager who responded below, indicated that they would be willing to correct the issue at no cost to me and basically strung me along for a week and then ultimately declined to cover their mistake. They authorized the other dealer to fix the issue and then declined to cover it thereby holding my vehicle under ransom until I had to pay for their mistake. I really wish I could give them zero stars.

I called the parts department and spoke to J.J.
He is in the parts department and would not give me a part number.
Said it was the policy of his company. If the managers are reading this.
I think it is sad and you should change your policy.

Toby was excellent .

Very good, with all follow up, and details handled promptly. Most of my transaction was handled via email before I visited the dealer, which was my intention. We were able to come to terms, and have the deal done before I walked through the door. When I went to pick up the vehicle I was in and out in less than an hour, making this so easy!

People were very good to work with and would consider working with them again. .

Very good service. Worked with us on a great deal. . .

Marshall is awesome, never felt like he was pushy, very informative and helpful .

Wonderful. From start to finish. .

This was easy transaction thru gm site to dealer . Team took car off all details via Internet and phone. Sales rep and finance mgrbare good guys. Thanks,

Awesome. People extremely nice. Good one attention from sales guy . Salesman very knowledgeable about vehicle and very helpful. Did not rush.

I am a contractor working in Afghanistan so the challenges of working with me were great. The gentlemen at nyle maxwell gmc (Mario and Francisco) were very helpful and were always great to work with. Definitely a great experience and will recommend these guys to my friends. James

My experience was very good. I am pleased with the customer service. Clayton,mark,and fransico did very good job helping me get the vehicle I wanted.

Mario was very helpful and understanding to our needs as was mark. They did what they could to work with our budget without being pushy.

Very very good the service was exellent finance office was likable and I enjoy his company he treat as like real good friends .

The experience was great. The staff was very helpful. I would definitely refer someone to the dealership. .

Very smooth. I was treated well and will recommend nyle maxwell to my family and friends. .

Our experience was awesome. Was a great first time experience, very helpful. Thank you for all your help! .

Excellent. Fransico was very informed in helping with paperwork. David, salesperson was very help with car purchase. .

Helpful and pleasant .

Jesse was absolutely amazing!! .