More Info
- Brands
- Boston Acoustics, Klipsch, apple, at&t, ipad, iphone, refrigerators, samsung, sony, sprint, verizon
- Neighborhood
- The Villages at Rosenberg
- Other Link
https://stores.bestbuy.com/tx/rosenberg/24230-commercial-dr-1404.html/?ref=NS&loc=ns100
- Categories
GalleryView all (1)
Reviews
02/17/2012
Horrible service, some of the most oblivious workers there as well...
10/17/2011
Poor Service - My last experience was with an insured part (battery) for my laptop. The store ordered the replacement part. It was received at my home a few days later. However, it did not fit since it was for a different Sony laptop. I went back to the store. They ordered another part. 14 days later the part had not arrived. I called the store for a status. Infering that I would be placed on a quick hold, I was placed on hold 7 minutes. When he came back on his the phone he seemed less than thrilled that I was still holding on the phone. He went on ask for the service order number. After looking a moment at the record, the guy said that I should had called the number noted on some paper that came with the box for the incorrect replacement item. What !!!! ?????
I am frustrated. Why wasn't I advised of this 14 days ago? Further, why doesn't the store call the part sender themselves since Best Buy Geek Squad ordered the original part? Really poor service. I just groan when something goes wrong and I have to go back to the store. The store mirrors incompetence and a lack of caring. I point the blame at current management. The store was not like this years ago. They use to really cared about service and the customer.
06/08/2011
The staff very friendly and helpful. The only thing is when I was getting help from a associate they tried twice to pull him to two different areas of the store looks to seem less associate on the floor then in the past and had only one check out person on a Saturday they got other associates off the floor to help with line. Great Store but needs more staff.
03/11/2008
This store is well merchandised and friendly staffed. They do need additional staff at the Geek Squad desk. The wait there can be quite long.
02/05/2008
they have the worst customer service i have ever delt with !!! i will never shop there again !!!!
Details
Phone: (281) 232-1955
Address: 24230 Commercial Dr, Rosenberg, TX 77471
Website: https://stores.bestbuy.com/tx/rosenberg/24230-commercial-dr-1404.html/?ref=NS&loc=ns100
People Also Viewed
- R S Window Tinting & Alarms
1616 1st St, Rosenberg, TX 77471
- RadioShack
5028 Avenue H, Rosenberg, TX 77471
- PRO Sound
5022 Avenue H, Rosenberg, TX 77471
- Futuretronics
6115 Fm 762 Rd, Richmond, TX 77469
- Best Buy
16980 Southwest Fwy, Sugar Land, TX 77479
- Ravelco Anti Theft Device
6920 Oak Knoll Dr, Richmond, TX 77406
- Dave's Electronics
4110 Avenue I, Rosenberg, TX 77471
- Best Buy
16535 Southwest Fwy Ste 78, Sugar Land, TX 77479
- GadgetRealms
17424 W Grand Pkwy S, Sugar Land, TX 77479
- Budget Blinds serving Fulshear
Richmond, TX 77406