Life Time Fitness

Had a 2:00 appt set up from their web people with knowledge I would be able to do family swim till 5:00 then try climbing wall at 6:00pm. Thought it would be a great day for my son and I. After a 45 min tour I get the packet of times for different activities in the place and see that family swim really ends at 3:00. I showed the person I was talking to the email and he realized they had the wrong times. He tried to see what he could do but nothing. We then couldn't do the swim and were not going to wait around 3 hours for the rock wall. This was the only day we could try it as I also lived 35 min away though it would have been a great place to maybe taking morning classes before work. Mistakes happen but I came home to the same person I just saw at 2:00 leaves me a call reminding me about our 5:30 tour today. Then left me a number to call back which didn't work. I called the main number and asked for him. I didn't feel very important that he didn't know my name and just left a message on my voicemail about coming in at 5:30. He didn't realize he just met with me at 2???? Also told him the number he gave me didn't work. He was a good guy but I think something is not right in their communication. I guess we were not meant to be there.