SantaAir.com

It was a cold day in December at 10:30 AM on a Saturday morning. My heat was out and it was 55 degrees in my house. John Tran with SantaAir was the only company out of 8 that I called who actually answered the phone. I told him my heat was out and he asked me if getting here shortly after lunch time would be ok. He asked me to text him my name and address and he would call when he was on his way.



He called around 12:50 PM and said he would be here by 1:15 PM. He showed up right on time and by 1:45 PM my heat was fixed. He charged me $138 for his time and a flame sensor replacment and I paid him $150 for coming so quickly and being such an awesome guy.



Here's how it went down when he arrived. He took his shoes off when coming into my house. He asked me a few questions and played with my thermostat for a minute. He grabbed a ladder and some tools from his van and we went up into my attic to check out the furnace unit. There I had a chance to learn more about him while he diagnosed the problem.



John is a recently married 29 year old (very polite and well spoken) gentleman from Vietnam. He has an electrical and mechancial engineering degree from there. He has been living in the Raleigh area for 4 years and operating his heating and air business. I asked him why he chose SantaAir as his business name. He said "well, everybody likes Santa - and it implies a temperature." We shared a laugh.



Once he narrowed down the problem, which was only a matter of minutes, he said "ok, if we're lucky it's a simple flame sensor. If not, it's a control board which is expensive...let's hope we get lucky." Once the new sensor worked he smiled and high fived me.



I highly recommend John Tran with SantaAir!

Fantastic! I first used John from a groupon I bought. Had to get him back not long after when our heat pump did not work well. He fixed a burned wire and loose connection and came in the evening - same day I called. He is kind and smart!!! I would recommend him to ANYONE.

I found John through my home warranty company and couldn't be more pleased with his work. Courteous, on time, professional and hard working. A fan blade on my A/C compressor broke off and caused the compressor to stop working. He came out, checked everything with the unit to make sure there wasn't anything else wrong, and apologized he would have to get the part and come back the next day. That same evening I got a call that he was on his way back to fix the A/C because he knew he wouldn't be able to get back for 2 days. He showed up at 8:30 pm and had it fixed within 30 minutes. I have never encountered anyone in the service industry more customer oriented that John. He just gained a life long customer!