The Cole Clinic

Went to him for a fractured right shoulder, had surgery, Dr. Hanssen, I feel, did do a great job. Afterwards went to Physical Therapy and that is where the problem began. His office employee, Samantha was rude and unprofessional when I called to have my pain medication changed. The Physical Therapist recommended that I take the pain medication prior to each session and when the therapist saw that I was in extreme pain even after taking what Dr. Hanssen had prescribed the suggestion was to call Dr. Hanssen to request a stronger prescription so that I can continue my therapy. When calling Dr. Hanssen's Office, his employee answered, Samantha, and not only did she not allow me to talk to Dr. Hanssen, she accused me as being a drug addict. at which point, I had a few choice words for her. She absolutely refused to allow me to talk to Dr. Hanssen and refused to allow any pain medication to be prescribed. Her suggestion was to go to a Pain Management specialist. A few moments after that conversation, the office manager called me and told me that I would never be allowed to go back to Dr. Hanssen's office. I tried to explain what Samantha has told me but to no avail. I also told this manager that I had my fist post-op follow-up appointment with Dr. Hanssen coming up and the Manager told me I would not be allowed back to the office. Wow, I was abandoned right after surgery and during my physical therapy by his office. Totally lost and still in lots of pain. He seems to be a good surgeon but because of his staff and in particular, Samantha and the Office Manager I cannot ever recommend him to anyone. What a shame...