(412) 628-2153CallVisit WebsiteVisit WebsiteMap & DirectionsDirections4802 Mcknight RdPittsburgh, PA 15237Write a ReviewWrite Review

More Info

My Labor Rate Is On Average 38% Cheaper Than Dealerships And 70% Faster Return Rate On Repairs.

General Info
Do you need an experienced, honest mechanic? Jimmy's On-It Automotive is the place to go, for all your domestic and foreign automotive needs!! Service and repair for all foreign and domestic cars. No job too big or too small!
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Services/Products
Starting from scratch and only a handful of customers, I now have a garage with two full bays and all the tools I need to work on almost anything Over 12 years experience with specialized training at Mercedes BenzASE Certified Technician and currently working on my Master Certification. I personally guarantee all work to be done professionally and on time while giving you complete communication about progress and pricing.
Brands
Beck Arnley, Bosch, Interstate Batteries, Moog, Strut Masters
Payment method
all major credit cards, check, debit, cash, insurance
Location
Amenities
State and Emissions Inspector and Station Specialize in Foreign and Domestic Automotive Service, Diagnostics and Repair
Categories
Other Information

Wheelchair Accessible: Yes

Reviews

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TB
Theresa B.

12/16/2017

Overall
Professionalism

Brought my car to Jimmy for an inspection. Seemed like a nice guy. Asked him if he had some goo to take a sticker off of my rear windshield. He said yes. Picked up the car and a few days later my stereo begins cutting out on a rainy day when I put the defrost on. Didn't think much about it since spring/summer was upon us, but later noticed that where the sticker was removed the defrost wasn't working. Called the dealership about it and THEY said "I'm sure your mechanic won't mind fixing the problem, even if he has to replace the windshield at no cost to you. He's got insurance for these types of mishaps". Called Jimmy about it, told him it would be about $300 to replace the windshield and he said he wouldn't do it, that it was too small of a claim for him to bring to his insurance, and for me to pay someone else to fix the DAMAGE HE DID to my vehicle. He also said THAT'S WHAT I GET for putting a sticker on my rear window. Instead of using some goo to take off the sticker he used a razor blade that cut the VERY VISIBLE defroster/antenna wires. But hey, "that's what I get"! Well hey Jimmy, a bad review is what you get for your very bad attitude and heinous customer service. Don't trust him - he'll screw you over if push comes to shove.

GB
Gr B.

09/11/2015

Overall

I had my Honda 2003 inspected here. Jimmy and his wife are hardworking americans and a great team. Service was thorough, efficient and fast. place was clean and well organized. I encountered some difficulty locating this place and I recommend jimmy to place a sign next to the main road that points to his shop. I would come back again and I highly recommend this place.

PM
Patrick M.

12/29/2014

Overall

The place is schizophrenic. Seriously.

For starters, Jimmy truly seems to be a good auto tech. Not only did he do a good state inspection and fix my car the handful of times I’ve taken it to him, but he told me about other potential issues that i should watch for, based on the make and model of my car. He is friendly, professional, and seems to know what he's talking about. If he weren't, in my opinion, a little expensive, i would totally give him and his work 5 stars. I would say he’s 4.5 stars.

And then ... there's his secretary, whom i presume is his wife or girlfriend, or something. As friendly and competent as Jimmy is - she seems to possess the customer service skills of an axe murderer. With every single encounter, she's been rude, curt, and crass. My most recent incident was after i had several phone conversations with her about my repair and she was OUTRAGEOUSLY rude over the phone. So much so, i considered just hanging up on her, but realized she had my car in her possession. When i stopped in to pick up my car, I had a great conversation with Jimmy and then had to see “her” to pay my bill. She was even more awful in person than over the phone. When I gave her my credit card, she grunted that she was going to charge me an additional % to cover her costs. Huh? Now call me crazy, but they advertise that they take credit cards. When i questioned the reason for the additional costs, she said it wasn't fair that i expected her to absorb the processing costs of the bank/credit card company. I tried to explain to her "the cost of doing business", but then realized that i was wasting my breath. Instead, i took money out of my wallet (I think it was $300 ish bucks) and paid her in cash. Would you believe the finishing school dropout wasn’t able to give me the ~$10 in change I was due? Seriously? Seriously. How is that fair? If I could give her negative stars, I would. I will offer this advice though … enroll in a business school program that offers a charm school minor degree.

Honestly, Jimmy seems like a good guy and a good auto technician. Even though he is a bit expensive, he seems to be worth his price. His other half is so foul and skeevy, I’ve started taking my car elsewhere.

MS
Mary S.

08/31/2014

Overall

Loved it here! Never been to an auto shop like this. I sat there while my car was being fixed and chatted with everyone coming in and out. Very personable, fair priced and FAST! I have told a few people already about this place and will continue to do so.

JC
John C.

08/31/2014

Overall

All in all I had a great experience, did miss the turn and had to sit through a couple lights but it was dark. Their lot was lit and I was able to leave my car at night feeling pretty secure. Lindsay called me the next day and told my vehicle was ready by 10:00 am. Jimmy found a hose off my engine and put it on for me. He ordered the correct hose from Cadillac and did not charge me that much to put it on.



Ill tell my friends about this shop

MS
Mikey S.

07/22/2014

Overall

Jimmy's service was competent and quick. Plus he was nice on top of it. I was struck by how friendly he was...never been to a mechanic quite like him before. You can tell he takes customer service really seriously. I think its because he's young and trying to make a name for himself. He's definitely motivated.

MW
Melissa W.

07/08/2014

Overall

Jimmy has been very good to both me and to my family and I will continue to take my vehicles to him. He has been upfront, honest, has a quick turn around time and is very reasonably priced.

AG
Abby G.

07/08/2014

Overall

Had never heard of this place before, found them through Groupon. The lady in the office that scheduled everything was VERY willing to work with me to schedule when it was convenient for me and work around my work schedule to get my car inspected. They have an honest business and that is nice being a woman who can actually trust a mechanic shop- will recommend them to anyone, and will definitely use them when I need work done on my car.

student29

03/24/2014

Overall

I had a groupon and saw this place has pretty good reviews.I would not even want to give this place one star. I am surprised people are giving good reviews to this place. The lady ( I suppose it is Jimmy's wife) is extremely rude. Right after I made my appointment for state inspection and emission. I agree she gave me the address and asked me to get the documents they had to check. This was 2 weeks before my actual appointment which was at 10 in the morning. On the day of my appointment she calls me at 8 to cancel the appointment(when i just woke up ) and was disoriented. I was not sure whom I was talking to and it took some while for me to understand. This made her assume I forgot my appointment date. I explained it is still 2 hours form the appointment and I would have made it since it is on my schedule. The appointment date she gave me to reschedule didn't work and I had to get done with my schedule. She asked me to cancel the groupon and said I would get money back. I was not intending to do so. I bought the groupon to get the service. Since I was persistent, 10 min into the call she gives me an appointment. (Earlier the same lady didn't have any dates/times available). I am not sure how she got a day and time working all of a sudden.

On the new rescheduled appointment I called in ahead of time to confirm the documents I had to get. She tells me on phone - " I mentioned it at the time of appointment" I don't understand why she has to be rude. I called ahead of time, since I didn't remember.

When I met her she greeted by saying "Hi" just as a formality and was extremely rude. I was also uncomfortable at the time of billing. She did not make any eye contact and was very curt. She did not acknowledge me standing and behaved as if she is doing a favor. I won't ever go this place. The only good thing is that Jimmy was really nice, and cordial the service was quick. There was no wait period.



Based on my interaction with her she may not be suited in a life in customer relations or as a secretary. She neither has the capacity nor the tenacity to work with people. If she has some mechanic skills she should be doing the mechanic work and Jimmy should be doing the customer interaction, since he is really nice and cordial.

jim.seekford.7

01/24/2013

Overall

These are the Groupon and Living Social reviews for the Deals we ran. Awesome I really thank my customers, you are all great! Jimmy was friendly and personable The service was quick and efficient. January 23, 2013 My husband used the groupon and said that he had a great experience with Jimmy, and his wife who was the business manager. He said Jimmy was knowledgeable and helpful and his wife was very fair. We wouldn't have known about them without the groupon, but are so glad we found them and will be back. Thanks! January 21, 2013 Reply Excellent and fast service January 18, 2013 Reply They were welcoming, polite, accommodating during my wait, and most importantly, competent with their work. I definately plan on doing business with them again. January 16, 2013 Reply Super fast service and friendly! I will go back soon :) January 11, 2013 Reply Quick and very friendly January 09, 2013 Reply Wonderful. Fast and efficient service. Will do business with Jimmy's. January 07, 2013 Prompt, friendly..Would go back. January 03, 2013 Reply Very fast, excellent customer service. January 02, 2013 Reply Jimmy's a great mechanic, very attentive and very friendly. Would definitely visit again, highly recommended to anyone else who's considering. December 31, 2012 Reply Prompt, courteous, and HONEST. I will use him again for routine work on my vehicle. . December 21, 2012 Reply It's difficult to find a mechanic/auto-shop that you feel you can trust, but this groupon made it easy. I will definitely be going back for my other automotive repairs and inspections. December 21, 2012 Reply Very nice person, extremely good to do business with. Good reception. December 20, 2012 Reply Jimmy was punctual and honest!! I will be back for my next inspection December 19, 2012 Reply Very nice polite efficient AWSOME December 18, 2012 Reply Did a great job and was efficient. Seemed trust worthy. I will go there in the future. December 17, 2012 Reply Greatkob would recommend December 17, 2012 Reply Quick speedy service; I would definitely come back again December 17, 2012 Reply Wonderful! Quick, polite, clean, knowledgeable. Highly recommended! December 10, 2012 Reply Jimmy was a great guy. Very professional and personable. I would go back in a heartbeat! December 10, 2012 Reply Very thorough, I am making plans to return even though its out if my way December 10, 2012 Reply Jimmy was nice and efficient! December 06, 2012 Reply It was a good deal, but probably too far of a drive from my neighborhood to go back. December 06, 2012 They were very accomodating when scheduling my appointment, were very timely with the inespection, and very friendly. November 22, 2012 Great shop, looking to make it my new mechanic. October 29, 2012 Reply Friendly and honest October 29, 2012 Reply Great service! Jimmy was Super nice and so was his puppy. Jimmy really makes going to an auto shop very enjoyable October 26, 2012 Reply very prompt, knowledgeable and courteous service October 25, 2012 Service is great at Jimmy's On-It Automotive. Really looking out for the car owner and offering solutions to expensive repairs. October 24, 2012 Reply Excellent and efficient service! I will and have recommended Jimmy's to friends, family, and co-workers!! October 22, 2012 I was very impressed with the service I received at Jimmy's. I will definitely return. With or without a Groupon. October 19, 2012 Reply Jimmy was kind and efficient! I will definitely be back!

Details

Phone: (412) 628-2153

Address: 4802 Mcknight Rd, Pittsburgh, PA 15237

Website: Business website

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