Paws Inn Paradise

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Ron (the owner) has reached out to me and kindly offered take care of medical bills for Otto. I accepted the offer and appreciate his efforts to make me whole.
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Beware! You might pick up an injured dog and get to pay for it :)

I've been going here for years and I have liked them for the most part until yesterday. I have a whippet and he tends to hump during the daycare. He's been pulled in the past but has never bit another dog or caused any issues. Ok, so that's sort of funny. I always say yes, thinking they'll just pull him if he gets going.

I picked him up yesterday after having his face bitten severely. No medical treatment was administered. I asked if I should take him to the vet. "I mean it's up to you. He should be ok" was the reply. I had to go to the ER because his eye swelled up, he wouldn't eat and he had a fever. $383 later he's on meds and is ok (so far).

So I call Paws and paradise to see what they would do to assist financially. I figured if he was under their care, they are liable. Evidently not. They were willing to provide $200 worth of store credit. What a joke. I'm out $45 for a two night stay and probably close to $500 when it's all said and done, not to mention the stress and hourly care he's needed.

Their policy isn't to assist in any way in these cases and I "should be glad that they were there so it wasn't worse". Can't make this stuff up. So I declined that sub-par offer. I asked "what would have happened if I didn't pick him up for days?" The response "we would have called, asked you what to do and then we would have billed you for the visit". No thanks, I'm done with these people.

I declined their offer and I did say at the end of the call, "I strongly suggest you consider changing your policy and keeping a little slush fund on the side for cases like this. $500 isn't much and it would go a long way with customer service". The response was "$500 a lot and I don't have that kind of money".

Do you trust a business that doesn't have $500 to keep as insurance if your pet is hurt? Have fun dealing with these crooks, I know I'm done with them.