Novelle Nails & Spa

Easily the worst nail experience of my life. From being rushed to pick out a color (i literally got there, picked up the swatches and the guy yanked them from my hands and told me to go sit) to being physically hurt. When I sat down, his station was dirty and the towel he had me rest on was covered in nail clippings and polish from a previous client. I always get gel color, which I realize has to be removed with acetone. I have very dry hands, and when he went to remove the color, he wrapped them then forcefully pulled my hands upwards, causing acetone to run heavily all over my hands, just to give me a massage which I've never received during the removal of gel. After, he aggressively scraped off the remainder, so tough that it hurt. When he went to remove cuticle, he ripped and tore which was incredibly uncomfortable. When I asked him to cut them short, he told me it would look very bad, despite the fact I have to keep them short for work, then proceeded to call me a name. He sped through every step like it was a race. Painting took less than 15 seconds per hand. When it came time to wipe them with acetone, he did it so hard he made me bleed. I'm never going back again.