KAR's Auto Tag and Insurance Center

Saturday March 5th:I do not know this employee's name since she did not present herself. Her dress attire was totally inappropriate:She was wearing a grey sweatshirt full of grease stains.I wasn't sure if i had walked into a McDonalds or a tag place?! Moving on from the attire this person just did not know what she was doing. She had no idea what a lien holder on a title means, where the mileage on the car is listed in the paperwork. After an hour of going back and forth with a "system not working fast enough" she told me the sales tax on my car was calculated wrong and i actually owe more money to the state.Again i pointed out she is looking at the wrong amount on the title and her calculation is incorrect.After arguing with me i told her i would like to take my business elsewhere and she refused to give me back my paperwork and the check claiming that since she put everything in the system i have to pay.If you want to stay in business i suggest you find someone else to work there.