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04/30/2009
Sorry, but I have to vent and tell my story of horrible customer service! Being a Mom of a child with many allergies, when it comes to fast food, we are limited. My son's only choice is often hamburgers from Wendy's , BK and White Castle. Well, BK offers Chicken fries he can have and not long ago they got rid of the Chicken Fry KIDS MEAL. I have never had a problem still getting this kids meal though. Most BK's have been gracious to sub the "tenders" for the "chicken fries"
Well NOT BK on Mundy drive in Noblesville. ...
I went there today during a second attempt. (thinking maybe a different employee or manager would be more helpful) The lady raised her voice at me and said "I told you we won't substitute!" After asking to speak with the manager, explaing the allergy situation and offering to pay more if needed...The manager's response was "You will have to purchase your kid and adult meal if you want chicken fries, we have a store policy of no sustitutions" and due to the fact that I have 3 kids, I was concerned about the toy issue...FYI, they will not give your kid a toy if your last resort is to purchase him an adult meal.
Needless to say, I left and drove 5 min up the raod to another BK, no problems. I am so frustrated and can't beleive that in today's economy, you will turn down customers... even one's willing to pay for substitations. ..."Have it YOUR Way, BK"!
Details
Phone: (317) 770-1216
Address: 14125 Mundy Dr, Noblesville, IN 46060
Website: https://burgerking.com/
More Info
- General Info
- There's a Burger King® restaurant near you at 14125 Mundy Dr. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Noblesville, IN serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
- Payment method
- cash
- Price Range
- $
- Location
- Prairie Lakes Shopping Ctr
- Other Links
- Categories
- Other Information
Take Out: Yes
Cuisines: Fast Food
Price Range : Below Average
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