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More Info
- General Info
- Sally Beauty at 942 Great East Plaza in Niles is part of the world's largest retailer of salon-quality hair color, hair care, nails, salon, and beauty supplies, providing everything you need for salon professional experience at home, and salon professionals the high-quality products they need for their clients. Shop now.
- Extra Phones
TollFree: (866) 234-9442
- Payment method
- amex, debit, discover, master card, visa, paypal
- Location
- Eastwood Mall
- Other Link
https://stores.sallybeauty.com/oh/niles/beauty-supply-niles-oh-478.html
- Categories
GalleryView all (1)
Reviews
I have never been as compelled to write a review about a business until now. I had trouble with an item and tried to return it. The manager, Michelle, refused to give me a refund but offered store credit. I didn't take the store credit at that time but decided to give the product another try. Several weeks later I came back and then she refused store credit as well. Instead of offering solutions I was made to feel that I was being accused of ill doing or being discriminated against. As a consumer I have never been treated so rudely. The customer service at the Sally's in Niles, Ohio clearly needs improvement. I still have my items but only because an associate at another location showed genuine concern by explaining how to use them. She suggested other items that I needed in order for this item to do what it was intended. The staff at the Niles location can use a lesson in customer service from the associates at the Boardman location. Shame on them for treating customers the way they do.
Details
Phone: (330) 544-2700
Address: 942 Great East Plz, Niles, OH 44446
Website: https://stores.sallybeauty.com/oh/niles/beauty-supply-niles-oh-478.html
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