O'Gorman's West Towne Auto, Inc.

We took our shift stick vehicle to O'Gorman's since they supposedly were good. We took it in because the clutch was a little soft. We dropped the vehicle off and left to do what we needed to do. Erica called us later and said the Clutch Slave Cylinder needed to be replaced because it was close to being blown out. They quoted us originally at about $1,073 which included tax and labor. We decided to call another shop that we know well but was further away. They quoted us differently - a lot less. One of the reviews we saw said that O'Gorman's was willing to come down on price. We called O'Gorman's back again and told them what the other place had quoted. Erica said they could not match it (ok fine) but would not lower the price at all. Erica said that she already gave us a good deal by only charging us for 7.0 hours of labor instead of 7.2 hours and could give us a coupon which would make the total $1,173. My fiancé who was talking to Erica at the time said that was higher than what she had originally told me. Erica then said that she never told me a price (which was a lie). When my fiancé called her out on it she changed her story saying that she did in fact quote me a price but that it didn't include tax and labor - another lie. She also began to give attitude - a lot of it. Anyway, we told O'Gorman's that we were taking the vehicle somewhere else. They didn't want to give us the key at first and were very argumentative when we explained we did not like the way we were treated. They definitely did NOT treat us like we belonged and were NOT friendly and tried to blame us for everything. They tried to convince us to leave the vehicle there since we "probably will not be able to move it". Umm... we drove it here 3 hours ago why would it not move now?



Finally she gave the key to the service person to bring the car around. We watched the service man open the hood of the vehicle, do something and surprise the vehicle didn't start. My fiancé even tried to start it and then he realized that the clutch was COMPLETELY out. There is no way that should have happened or could have happened in the 3 hours it was SITTING and NOT moving in their lot. Beth, another lady who worked there was trying to argue with me even after we went outside. She kept following us around trying to say that they didn't do anything to the vehicle and saying "told you that you couldn't move it" all with a snarky attitude. She would not leave us alone AT ALL. And when my fiancé and I were talking to each other about how we were going to figure out getting to work (since we work in different cities and both work 2nd shift) with one car and about what our plan was for getting this car to the other shop, she kept interrupting us very rudely. Erica and Beth talked down to my fiancé and I as if we were stupid. I would NOT recommend this place. After this situation I have talked to others who have said that they make crap up that is supposedly wrong with vehicles and charge more than they should just so they can get more money. There is even a review on their site from August 2011 about how they tried to charge someone more than they should have and said something was wrong with a vehicle that wasn't. It also seems like the reviews (the good ones) were written by employees - especially since most of them are all the same concept and almost same wording. They obviously do not care about their customers.

O'Gorman's has served me well since 2003 and their advice on buying used cars for my daughters and checking them over has been an invaluable service. They recommend certain makes and models, checked them over, and I remain

confident in their findings and service.