Balzac Wine Bar

We called ahead on a Saturday night anticipating it would be busy, and we were told it would be an hour to hour and a half wait. Completely understandable. The hostess (who was very short and unfriendly over the phone) called back an hour later saying we should come a half hour later than we planned. Still understandable. It was a busy Saturday night. We got there right in time, and were told there would still be a wait. We were offered drink and food menus while we waited, but no one bothered to follow up and see if we wanted to order anything, and there was no room at the bar. The hosted kept coming back to say the wait would be "another 5 minutes" whie continuing to seat others before us, when we had called 2 hours earlier. We tried to put an order in to the kitchen to shorten our wait once we actually got a table but were refused. That was enough to convince us to leave. I was truly disappointed that we were not cared about as customers. even more disappointed that losing our business probably doesn't matter to anyone in there.