Andrew Chevrolet

Always get great service here. They are honest and fair. They didn't try and sell me anything I didn't need. Got my oil change and had concerns about my brakes. Instead of trying to sell me all new brakes on my 2016 like the last dealership did they told me the pads needed to just be machined! Saved me major $$$$

Gary and Stuart helped my wife and I buy a brand new car and they were so nice and went through the different options and we really did get the best price for our car here. The color scheme we wanted for our SUV was not in state and we got it shipped no extra cost and did no bump the price on the metallic color either.

I CAN NOT TELL U HOW DIFFICULT IT IS TO GET THIS COMPANY OFF YOUR MAILING LIST. I BOUGHT A POOR VEHICLE OVER 15 YEARS AGO & AFTER MANY ATTEMPTS TO GET OFF THEIR MAILING LIST!!!!! I AM STILL GETTING THEIR JUNK MAIL!!!! UGGGGH!

I took my car in to Andrew for an estimate for some work. I told them up front not to do any work unless I OK it, that money was tight. One problem was that the car had a slow coolant leak in the heater return pipe. I specifically told them about the pipe, that it had wet corrosion. I also asked for an estimate on a service engine light issue - I told them I suspected the crankshaft position sensor, which it was. To check that all they had to do was plug into the car's computer.



They called me to say it needed the return pipe replaced now, that it was not drivable, and was spraying coolant all over. I said that's not likely unless they put a hole in the pipe, as it wasn't spraying coolant when I brought it in. They said they had not, and it was like that when I brought it in. Trying to cover for themselves? If it were like that, I couldn't have driven the 30 miles to their service dept. Adding insult to injury, they wanted to charge me $633 for parts and labor to replace it. Needless to say I was not pleased.



They also quoted over $500 to replace the crankshaft position sensor (a $133.06 MSRP part they wanted $139.71 for, plus labor.)



After cooling off, I called back and spoke to another service rep - the one "servicing" me was gone for the day - and I again said that it was just a slow leak when I brought it in, I only had to add coolant every few weeks, so unless they put a hole in the pipe it should be drivable. The service rep said "we're not THAT crooked" (direct quote) when I said they must have done something if it was leaking worse. Ignorant of what the service tech did to it for some reason, he told me that if it was drivable when I brought it in it should be drivable now, they wouldn't have made it worse.



I paid their $100 "labor" fee, I guess for plugging in the diag code reader, or maybe for all the hard work blowing a hole in the pipe, & I started driving home. Within a few miles I had to pull over. The engine overheated.



I added coolant to the tank, only to see it pour out of the pipe through a 1/4” or bigger hole. The one they claimed they didn't make.



I called Andrew, spoke with the service mgr on duty, who tried to explain it away. Said he'd talk to the service tech the next day. When I said that wouldn't help now, I was stranded, I got little sympathy. I asked if I could get a loaner if I had it towed back, and he said no, that "Enterprise is closed." They're a multi-line dealership with no loaner cars of their own? Worse, why did I have to ask - why was a loaner never offered?



With no other option, I had it towed to another dealer, who is replacing the blown pipe for about $350, and offered me a loaner without my asking. It seems, for their $633, Andrew wanted to replace the bad pipe PLUS 3 hoses that didn't need replacing, and charge higher than GM list for the parts - over $30 in higher-than-MSRP parts prices, on top of the unnecessary parts and labor. That's overcharging, folks. The 20/20/Dateline undercover report kind of overcharging.



The next day, the service manager told me the service tech, as part of "normal" diagnostic procedures, did a pressure test on the cooling system, which blew the hole in the return pipe. No kidding.



The test was unnecessary. I told them where the leak was when I dropped the car off. A corroded pipe with a slow leak is not likely to hold up under a pressure test. It's an excuse for causing damage they think they can get away with, because they can't get away with shoving a screwdriver through the pipe like "not THAT crooked" mechanics used to do. If you know where the leak is, test it *after* the leaky part is replaced to make sure your connections are tight.



Buyer beware - be sure to tell them up front NOT to pressure test your system if you go in with a slow coolant leak, and ask for a parts/price list before they do any work and check gmpartsdirect.com for the real msrp.

I had my vehicle repaired here. Excellent and timely service and a greater loaner car. Would defintely return