Terminix

I had Terminix come out Friday, Sept 26th. to our apartment for a bed bug extermination, and the service and been outright terrible.It started on Friday, the day of our appointment. It was scheduled between 1 pm and 3 pm. The exterminator didn't arrive until 4:15 pm, a full hour and 15 minutes AFTER the two-hour time slot we were told. I also did not know they were late until I called Terminix support at about 3:30 pm that day. I also had not known our apartment had actually been treated until I mentioned it to our apartment staff at 5:30 pm! Nobody called to tell me they were late, and nobody called to say it was done. This was immensely inconvenient, too, because we were not allowed back into the apartment for another 3 hours after I got home from work just because our exterminator ran so horribly late. Dealing with customer service hasn't been much better.

Karla Sargent is the person I've been talking to and she's very untimely getting back to me about anything. She said she'd talk to her boss Monday (Sept 29th) about our experience and we haven't heard anything back other than offering free bed bug covers for our mattress, which does not help since I plan on buying a new mattress anyway. It's had also been a solid week since our extermination and we have not received any reports on our termination like where they found bed bugs, what needs thrown away, or anything else. I called Karla today and left yet another voice mail (my 5th one) to try to get the report.

This experience has been awful and I just can't wait for the service to be completed. I just want a resolution to all these problems. Nobody gives you callbacks, nobody lets you talk to their manager...this is by far the worst "service" I've ever paid for regarding anything.

UPDATE: About 2 weeks after I moved, I got the "Move Out" statement from our apartment. They were charging me an extermination fee because they found MORE bedbugs after we moved! I had to go after Terminix and make them pay the the extermination fee (which they did). Do not make the same mistake I did and look somewhere else for proper exterminatio