Super Insurance Service Inc.

This company has ZERO communication and will even hang up on you if you ask something they are unable to answer.

I'm now stuck with a $352 fee that I have to pay because this company failed to renew my flood insurance policy properly.

When I was first made aware that I no longer had an active flood policy (through my mortgage company contacting me, NOT Super Insurance), I reached out to Super Insurance directly to find out what was going on. The agent I spoke to on the phone didn't know how to access my information. I was eventually put on hold and hung up on. It was the end of day and their office was closed so I tried the next day. Same deal.

I then decided to speak to my mortgage company to get some details. They offered to reach out to Super Insurance while I was on the phone-- SAME THING happened to them (hold and then hang up).

Ultimately, Super Insurance claimed I never had a flood policy through them (even though I've been using them since 2015 for both hazard and flood insurance).

TLDR; Super Insurance never renewed my flood policy, never contacted me about the change and hung up on me several times when I inquired about what was going on. I am now having to pay a legally required $352 fee to my mortgage company because there was a lapse of coverage for 7 weeks when the typical cost for an entire year for my policy is ~$380. Ripped off is an understatement.

Avoid this company at all costs.

My husband and I have our house insured in Super Insurance and always received an excellent service. I specially want to commend Carmen for your advise and help.

I have been having an impossible time trying to find someone who could help me understand this insurance marketplace after my insurance company dropped my plan. i literally called 5 different companies and spoke w several different ppl who gave me incorrect or insufficient information. Finally I ended up using google to do my own research and found the company phone numbers to the individual health insurances offered on the market place. I called them all but the only one who seemed interested in helping me was this man named Keith from Molina healthcare. Keith sent my info to some brokers in the area that were supposed to get back to me and never did. I called keith back a few weeks later to let him know and he was so devastated he said he would make it his first priority to find me a broker who would take the matter seriously. The next day he referred two different brokers. I called the first one and got an agent named Danny Delgado. I could tell from the first 4 sentences that he was the first agent Ive talked to that is fully knowledgeable on all this new healthcare marketplace stuff. He explained in laymens terms all the different health care options and how each differentiated from the others. I honestly feel 100 percent more educated on the subject myself after speaking with him. He helped me choose the most appropriate plan for me and was not focused on trying to get me to spend as much as possible in fact he found me the cheapest plan ive seen so far. I usually dont go out of my way to write long reviews unless im really disappointed in something I will give credit where it is due and but Keith (of Molina Healthcare) and Danny (of Super Insurance) need to be recognized for being 2 of the few that take their job seriously now adays. I applaud you both.

Pleas add our address to this add. It should read: 7855 SW 40 St, Miami, Fl 33155