Papa Johns Pizza

This has to be the worst papa johns hands down. I've never had a bad experience at a papa johns until this time. I ordered my pizza online, received a confirmation email that stated that my pizza will be ready in 40-50 mins. My friends and I sat watching a basketball game for quite a while. We had noticed that an hour had passed so I decided to call the place for a status on our order. One of the employees picks up and when I had asked her for a status she says "something weird happened to your order". I didn't understand what that meant but she said that all of my info was in the system and my pizza was actually just sitting there. I was beyond mad. I asked to speak to a manager and the manager tells me the same thing. She described my order and told me it was there. Never said I'm sorry or anything. She then tells me that someone will be right there in 10-15 mins. 30 mins pass and the delivery guy calls me to tell me he's lost in my apartment complex. I then have to guide him over the phone on how to get to my apartment. After another 10 mins the guy finally shows up and guess what.. I receive my cold pizza that was sitting there because "something weird happened with my order". At that point I really didn't care because I was not going to wait any longer for another pizza. All of my friends were horrified by their service and the answer that they gave me as to why it hadn't showed up. This papa johns sucks. It may have been a one time error but the least they could have done was brought me a fresh pizza. I don't recommend this one to anyone.