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        (305) 285-0974CallVisit WebsiteVisit WebsiteMap & DirectionsDirections1400 SW 8th StMiami, FL 33135Write a ReviewWrite Review

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        lsantamaria1

        03/26/2010

        Overall
        What Happened to Customer Service?

        There is a one of the store managers at this store that is completely rude to customers. She is from Central America. She needs to spend her money of "Etiquette" classes. There was an issue with my husband who used his bank card to buy the amount of $5.24 of a value meal and the credit card machine froze and was not working. The girl at the counter asked my husband if he had cash and my husband advised that he did not. The girl took the bag out of my husbands hand and told him that he could not take the food until he pays even though they passed the card and the machine had broke at that very moment. My husband told them that he would go to the corner to get change from the bank and come back but he called me so I can check the bank and the I verified the charge went through. he went back to advise the Manager and she told him to stick the sandwich up his *ss and threw the $5.24 bag to my husband. This IS TOTALLY UNACCEPTABLE>>>>>>>>>>>>>>>>>>>The manager should have given the food to my husband since the machine broke, it was NOT my husbands fault.

        What happened to customer service and the customer always being right?



        Very upset customer......LUCY

        Helpful(0)Flag

        Details

        Phone: (305) 285-0974

        Address: 1400 SW 8th St, Miami, FL 33135

        Website: http://www.mcdonalds.com/

        More Info

        General Info
        We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
        Email
        Services/Products
        DriveThru GiftCards McDelivery MobileOffers MobileOrdering WiFi
        Payment method
        amex, discover, master card, visa, cash
        Neighborhoods
        Avacado Park, Coral Way, Western Miami, East Little Havana
        Other Links

        http://www.mcdonalds.com/

        https://www.mcdonalds.com/us/en-us/full-menu.html

        https://mcdonalds.smart.link/mjuu1ggdi

        Other Email

        Categories
        Fast Food Restaurants, Hamburgers & Hot Dogs, Restaurants, Take Out Restaurants
        Other Information

        Wi-Fi: Free

        Attire: Casual

        Drive Through: Yes

        Good For Family: Yes

        Good For Groups: Yes

        Good for Kids: Yes

        Wheelchair Accessible: Yes

        Take Out: Yes

        Cuisines: Yogurt, Burgers, American, Sandwiches, Hot Dogs, Fast Food, Ice Cream, Healthy, Diner, Cafe, Omelets

        Takes Reservations: No

        Outdoor Seating: Yes

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