More Info
That ain't no bull!
- General Info
- Earnhardt Toyota is one of the largest and most respected Toyota dealerships in the country. They are the winners of Toyota’s most prestigious award, the President’s Award, three years in a row. Earnhardt Toyota also adheres to Toyota’s philosophy of “kaizen” which mean continuous improvement. The Signature Award is Toyota’s continuous improvement process and from our first year of eligibility in 2008 we have been Signature certified. In 2010, we were the only Toyota store in the valley awarded Top Performer in the Signature process for outstanding customer service. Our Service, Parts and Customer Relations departments have been awarded the Toyota Excellence Award for outstanding performance and customer service. We have been awarded the Pinnacle of Excellence Award twice which not many Toyota dealerships across the country can claim. In 2010 we were the number one Toyota store in the Valley of the Sun in Customer Satisfaction. We excelled all other stores in Sales Satisfaction, Sales Person Index, Sales Delivery and Vehicle Delivery Quality. We were number two out of nine stores in the Valley in our Finance satisfaction. Earnhardt Toyota is committed to Toyota’s mission statement – continuous improvement and respect for people. Our goal is to serve our customers in a manner they desire and provide the best customer service possible. Our promise is to do this every day, every time, with every customer.
- Email Business
- BBB Rating
- Brands
- Scion, Toyota
- Payment method
- amex, discover, visa, all major credit cards, carte blanche, check, company card, diners club, financing available, jcb, mastercard, debit
- Neighborhood
- Superstition Springs
- Amenities
- Shuttle service, cafe, customer lounge, coffee, HDTV
- Other Link
- Other Email
- Categories
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
GalleryView all (2)
Reviews
04/15/2015
Provided by DexKnowsItâÂÂs a shame when a business resorts to petty actions in their service department. After unsuccessfully pressuring the customer to replace their windshield wiper inserts with comparatively expensive dealer parts, the service department severs the wiper blade edges at the flex crease a third of the way from the edge of the wiper, rendering them useless. Both front wipers and the rear window wiper, suffering the same intentional destruction. All three wipers were intact prior to the service appointment, showing some minor streaking, but still quite useable. Now they all have to be replaced. This kind of petty shenanigans just doesn't make sense; how can a business expect to keep its clientele when they engage in these kind of practices? If they are dishonest and playing the shyster with a small thing like wiper blades, what are they willing to do with something more critical and potentially much more expensive, like your engine or transmission?? It would probably be prudent to stay as far away from anything with the name of Earnhardt as you can!
12/19/2013
Sales personnel and maintenance personnel are great! They really go the extra mile for their clients.
Details
Address: 6136 E Auto Loop Ave, Mesa, AZ 85206
Website: http://www.earnhardttoyota.com
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