South of the Square Collision Center Co.

By far THE worst experience I've ever had at an auto shop. They inspected my car for a repair I went in for 2 weeks ago and i was given a quote of $66.77. Walk out today 2 hours later paying the bill, with a new white paint scratch on the back of my mirror like they ran into something and a 6" gouge going through my drivers side glass window. Oh and an estimate for a new $2,400 door!!! When I told them both of those scratches were NOT on my NEW car 2 hours ago, the estimator said "you wouldn't have known, your car is dirty." And sprayed windex on it. As if that was going to help. I told them to take the part off and I wouldn't be doing business there and the estimator told me he's not going to take it off and even if they do, I still have to pay for it bc his guys already worked on it and vested time into it and the part they ordered is not returnable. So, I went for another estimate at a different shop, the door was taken apart again and an estimate was given to me for $425.75. And they informed me that the part that was installed at South of the Square Collision was put on improperly AND there was not a part number OR serial number on it like all parts have when coming from a manufacturer. And there was no need for a new door. Just a door hinge and ANOTHER real part they had just replaced wrong. No doubt I called the BBB and the attorney generals office to file complaints and find a solution to this unnecessary headache. Employees at South of the square collision, you should all be ashamed of yourselves.

I highly recommend South of The Square Collision in Medina Ohio. My Brand New Corolla was vandalized in Akron and my entire hood needed to be replaced. South of the Square made it look like NEW !!! They don't cut corners and pay attention to great detail. They have a great staff and the service was outstanding !!!!! I will use again if ever needed !!

Quality work accompanied by a great staff, they made the process very easy and I was very impressed with the fianl results of the repairs of my car.