McKinney Buick GMC

This dealership has been hit or miss for my family. I would say that at the moment the service department is top notch. However, the sales department really needs to replace their staff. I recently bought a truck from them and when they took it back to have it detailed before I drove it off, it returned with no floor mats in the GMC Denali. As it was late on a Saturday night, they said they would look into it and get them to me. A week later, no news so I stopped in and spoke with the salesman and I just get the run around about how the truck didn't have any. This is completely ridiculous because they were in the truck when I test drove it. The bottom line is they lost them and would rather lie about it than make it right. They have definitely lost a customer family because loyalty is only earned through customer service and honesty. Buy elsewhere but visit the service department for your needs.

My wife and I visited this dealership in hopes of getting a deal based on the advertising on tv and the buick website. However, we were more than disappointed to find out that this dealership would not honor their own advertised prices and deals. One salesman, Wade, even admitted that the ads were misleading and only used to bring in customers. He further explained that this is the industry standard so every dealership does it. Another salesman, Byron, kept using salesman tactics to get you to sign today. He grossly misrepresented the financing costs to try and get us to sign that day. I understand the feelings of the consumer who would feel bullied and pressured by these salesmen. The best rights you have as a consumer is to stay away from this dealership and warn others about their misleading practices.



There is one saving grace about this dealership, and that is our first salesman Josh Lewis. He was honest and upfront about the process. He never tried to strong arm us or make us feel bad about the experience. If you do ever consider going buying something from this dealership, please deal with Josh only.