Express Cash & Loan

We appologize for the poor service. We have been under new management since 2013. Please come back..

NEVER do business with this place! I have done business with this place for over 10 years, on and off. I dont know what has happened with this business, but the employee/s or owner, I have no clue who I dealt with recently, but the man is rude! I tried to go and pay interest on my husbands loan on something they have of his. I DID NOT try to pull the item out and I understand the laws that they can only release property to whoever borrowed off it, but the ONLY thing I did was go to pay the interest to protect my husbands property, and the employee was RUDE. and his excuse was supposedly due to laws! WELL again...I wasnt trying to get them to release the property to me.....and the RUDE man actually had the nerve to tell me his excuse for being so rude was becuz I came in after hours! HELLO!! I was there at 4:45pm!! THEIR sign CLEARLY states they are open until 5pm..and it also states it on the pink slip that they require to provide in order to even make a payment! I UNDERSTAND the laws, and I UNDERSTAND if I was trying to pay off the loan and take the property, they cannot release it to me since its not in my name. BUT....to make a PAYMENT?? And then for him to ask me mine and my husband's PERSONAL business regarding our marriage? HA! NONE of his business!! All I was doing was paying the interest on the loan! He sure didnt have a prob taking my money!! BUT how DARE him treat me like trash and try and tell me I was there AFTER HOURS! They are a con and DO NOT do business with them! GO SOMEWHERE else! Go somewhere that actually treats customers with RESPECT...obviously something they know NOTHING about! My rating for them......NO STARS...if there was a negative 5 stars..thats what they would get..and thats being generous!! Did I get rude after being treated like that? Heck yea I did!! The guy has a chip on his shoulder and thinks he is God of some cruddy little pawn shop! I live in Madera, and try to give ALL my business to Madera, but never again with them! I will be getting the money to pull out the property....and YES...my husband will be there to do it since YES..I UNDERSTAND that is the law...but taking a payment only?? NOT!! BAD BUSINESS!! I dont care if he is owner or just a horrible employee.....actually..if he is owner, he is clueless as how to treat customers and should close shop and try his hand at something else that requires not interacting with the public!