Buchan, Steven D, MD

Some of the office staff at Woods Cardiovascular Internal Medicine on HALL ROAD are extremely incompetent. They failed to send my 84 yr old father's prescription to his correct pharmacy on 4/24/2014, instead sent it to mail order. After waiting weeks without any medications for him, we finally contacted the office again on 5/16/14 to get the prescription he needs immediately.



On that Friday, the first person we spoke with was given the info for his LOCAL PHARMACY where we needed the script sent. They assured us it would be sent that very morning. By 2pm, it was NOT at the pharmacy. I called the office again and spoke with HEATHER, explained the whole situation all over again to her. She claimed to be very concerned. She got my pharmacy info again, repeated it back to me, then stayed on the phone with me as she supposedly got confirmation that the script was finally sent to the pharmacy.



At 5pm I went to pick it up, but it wasn't there! They said they NEVER received it! Then I had to wait until MONDAY to contact the doctor office (A FOURTH TIME!) to get my father's script, so still he waits for his medication. Today (Monday) I call and speak with Franca. She was very kind and listened to the entire situation that I had to explain all over again. She said the script was called to the mail order pharmacy again on Friday morning, but there was no script sent out at all at 2pm when I was speaking with HEATHER, which means that HEATHER FLAT OUT LIED TO ME!!



Franca was quick to resolve the problem by sending the script to the correct pharmacy right away. Now, after more than 5 weeks, my father might be able to get his medication. In the meantime, his condition has dramatically declined. This level of incompetence is uncalled for - should never happen at a professional office such as this!