Find a business

        Saved to Favorites

        (800) 916-4478Call
        Add Website
        Map & DirectionsDirections2115 Stanley Gault PkwyLouisville, KY 40223Write a ReviewWrite Review

        More Info

        Call To Get Free Install* on ADT Pulse Video!

        General Info
        ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.Services include:Home Security: Get your home protected with our Home Security monitoring services which include Temperature, Burglary, Flood, Fire & Smoke, Carbon Monoxide and Medical Alert Monitoring. Home Automation: With the ADT home automation, you can manage your security and home from your personal device using the ADT Pulse Solutions program.Medical Alert Monitoring. Gain peace-of-mind with the ADT medical alert monitoring services for you and your loved ones.Gold Standard Custom Services: The ADT Gold Standard will help you find personalized solutions to meet your security needs. Call us today to find the right solutions to meet your needs. * 36 month monitoring contract required with EasyPay and Extended Warranty. Termination fee applies. See important terms/conditions online at ADT.com/home-automation.
        Brands
        ADT, ADT Pulse, ADT Security Services, SecurityLink
        Payment method
        mastercard, amex, cash, check, discover, visa
        Location
        ADT Home Security in Louisville, KY
        Neighborhood
        East Louisville
        Categories
        Security Control Systems & Monitoring, Fire Alarm Systems, Medical Alarms, Security Equipment & Systems Consultants, Smoke Detectors & Alarms

        Reviews

        Hi there!
        Rate this business!
        What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
        Click to Rate
        TD
        Terry D.

        12/08/2021

        Overall

        I only gave 1 star because I couldn't give less. I moved my service to my new home on 7/6/2021. Every single month since then I have experienced billing errors. I call in to correct the issue and I receive a promise that it has been taken care of. Only to have the exact same issue arise each and every month for the past 6 months. ADT will not stop billing me for the old address. Also, I have been told numerous times that there will be no termination fee when moving service. However, I have been billed a termination fee 3 times and had to fight for a credit three times. Now, after calling to inquire about my options to terminate the new service I was told I would have to pay 75% of the entire 5 year balance. I told the representative NOT to process termination because I was awaiting a promised call from the local ADT office. I checked my account less than 24 hours later to find that the termination had in fact been processed and I have been billed over $1800.00!!! I am so done with ADT and no matter how many times I have called over the past 6 months no one will help rectify theses problems. I am on disability and if they process the $1800+ charges my mortgage will go unpaid, I won't eat for at least 2 months. And MY TWO OCTOGENARIAN AUNTS AND I WILL BE LIVING IN THE DARK WITH NO HEAT AND NO FOOD!. Thank you ADT for the feeling of security!

        Helpful(0)Flag

        Details

        Phone: (800) 916-4478

        Address: 2115 Stanley Gault Pkwy, Louisville, KY 40223

        People Also Viewed