2 Vets and A Limo

I have used this is company twice, once for a Valentine's Day dance and a trip to Bloomington, Indiana. I had excellent service on both occasions. We used the party bus and the navigator. Our drivers were punctual, professional, and very down to earth. They were flexible and took us wherever we wanted, including a random bathroom break! Would recommend to all!! The price is reasonable. Above all else, these men and women have served for our country, so it is a pleasure to meet them while they continue to serve for us.

The short story- the driver was 47 minutes late to pick up my (veteran) husband and I for a surprise ride for our anniversary. The alcohol I had given the driver hours ahead of time was warm and no ice provided to cool it off. The A/C was felt only after I closed the manual cover of the broken moonroof. The stereo nor TV were functional. The owner basically called me a liar until he went out and checked the car himself. He then "lets the driver go" and offers me a "party bus to 4th Street" (a $500 value, he assures me) after a few email exchanges and admits to this all being "unprofessional" and "unacceptable".
Neither of these solutions are of value to me nor reimburse me for the 47 minutes of panic and stalling my husband for our dinner.
I hate that a local company is this unprofessional and unwilling to please their customer. I will just get what is owed through BBB or my card company.That will give me more time to let everyone know how their customers' poor experience is regarded.

These guys were great! best service I have ever had when getting a limo... and sooooo much better than uber!!