Michael Chien - State Farm Insurance Agent

I've had my insurance for several years from this branch and I can't even believe that type of service I received from one of the supervisors today. My friend and I were comparing insurance policies and I was surprised to find out that she was paying significantly lower for full coverage through State Farm. The only difference was that her deductible was $500 and mine was $1000 and she had medical coverage and I didn't. Which could potentially lower my coverage - this is what I wanted to get clarification on . Also, I've had my car for 4 years and have a total milage of 28k, I don't drive much.

I decided to call State Farm just to get clarification on my policy. Well, Mr. Villeda answered the phone and when I explained the purpose of my call his first question was "So are you and your friend identical twins? "

Wait, what?! I asked him to repeat that question and he did. I asked him to say that again hoping he would realize how ridiculously rude and unnecessary that was. He asked again. ARE YOU IDENTICAL TWINS?

Wow. Yes. He did use sarcasm to answer my question. While I understand that insurance cost is based on different factors I don't need this type of response when all I wanted was to have a conversation about my current insurance policy. I consider myself a pretty good customer. I never complain and always pay on time and this is how I'm treated. Unbelievable.

Your sarcasm made you lose a customer.

10 stars. They are the best. Been with them for years. There C/S is the best I have ever had ! ♡