Jiffy Lube

Best experience and skills

I have been patronizing Jiffy Lube on Labrea and Melrose in Los Angeles for close to 20 years and I have never been fleeced like this before. With a supposed $50.00 dollar discount, my bill for a routine oil change and service came to $428.00. I took my invoice to another mechanic that works at an auto parts store to evaluate the services and was informed that many of them are frivolous. When I went back to ask why I was advised to purchase these services, the two mechanics on duty could not explain why I was told

to get a power steering flush for $84.50, when it is only recommended every 100,000 miles. (My car has only 25,000 miles) I was also charged $70.00 dollars extra for an engine flush. The oil change takes out all the old oil. This is not a necessary procedure that reputable mechanics would recommend. I presented a $10.00 off coupon and they charged me $8.00 to be an annual member of a service that I will never use again. There were another host of labor charges for items like window wipers that auto supply stores will install complimentary.

There are a lot of negative reviews of this predatory company for a very good reason. They do not have business morals and integrity and are not interested in building a strong customer relationship based on honesty and goodwill. I tried to talk to a manager twice today about this overcharge and was told that there is no manager on duty until tomorrow. The service advisers probably get a commission on the charges. I really regret trusting this corrupt business and feel compelled to warn my YP Family and friends about it.