J L Roll-Off Service

I was checking our internet ads and noticed your feedback. Please accept our sincere apologies for any inconvenience. Our website states that we do not provide wood to place under the dumpster. We require the customer to provide wood because it is difficult to transport safely. In some cases we will bring wood, only if the customer requests it. Our drivers are trained to carefully pick up dumpsters in residential driveways and if you did provide wood then that alone should have eliminated any scrape marks. I don't know how long your driveway is, perhaps he needed to pull the dumpster forward due to some overhead obstruction, such as a wire or something. We usually leave behind any wood provided by the customer unless they request that we take it with us or if the dumpster has been overloaded and there is no room left to take it. Sorry for arriving early. We start at 6 am and usually arrive at our first pick up at 7.

Sorry for the confusion over the pick up date. When I take an order for a dumpster I usually set up the pick up date and clearly write it on your receipt. From your comment, that seems to be the case. On that date we will automatically send a driver to pick up the dumpster. If you needed the dumpster longer I would have left it for 2 more days at no charge. After 7 days the cost would have been $20 per day. All you had to do was call and let me know. It is also my understanding that most other companies will not call, but send a truck on the predetermined pick up date as planned.