Chenal Valley Animal Hospital

My cats Paris and Polly have always been taken care of with compassion and excellence by clinical staff. Additionally, office staff takes time to help and goes extra mile. Highly recommended. 💜 MKR

When I arrived for my 7:30 am appointment, the employee at the front desk tells me that there were no groomers working that day. She even tried to argue with me that I showed up on the wrong day until finally admitting that someone had rearranged the schedule & they didn't notice it until the night before. They weren't planning on calling to tell me until Monday, which does no good if my appointment is on a Saturday. Were they just counting on me not showing up? Not only were they unapologetic, I just wish they would have called & told me my appointment had been rescheduled. The night the realized it, or even early that morning before I drove all the way there. I expressed my frustration with the employee at the front desk, but she acted like they had done nothing wrong. In fact, she spent a good amount of energy trying to place the blame on ME. As a result of their attitude & reaction to this situation, I will never bring my dog back.

They have taken great care of our dogs. They are always friendly and helpful.

The vet talked down to us and the staff were disrespectful. It seemed as though they didn't care if we were their customer or not. We were certainly treated like a "number" and herded through the clinic. First impression was NOT good. We'll be looking elsewhere for our pet's health care needs.

Dr. Kim has taken good care of our two dogs, Babe and Ruth. We always are greeted warmly by the staff and Dr. Kim. Dr. Kim will call personally to follow-up on any of our dogs that are ill. She even took our son's dog (Mollie) home with her to keep an extra sharp eye when Mollie was very sick. We have recommended her to all our friends who have pets.