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Stay away. . .awful experience.
CooperSadie13, Mamm ,you know that your reservation was for a party of 7 at 6:00pm and u where 30 minutes early for you reservation. Also only 4 of the 7 guests In your party where present. When I spoke with u on the phone u demanded that u should of been sat at 5:30 and asked why you couldnt be sat since u made your reservation a week ago. Some guests seem not to understand that we cannot rush the guests before them or keep tables empty for hours so early arrivals can be sat right away. Also we cannot seat partial parties, because then we lose revenue by wasting seats if the rest of the party does not show up, which happens quite often.. On the other hand mamm , after reviewing the survallience cameras, you where sat at exactly 6:04pm. Arriving early and waiting 30 minutes for the rest of your guests to arrive 30 minutes before your reservation was scheduled in no way suports your statement that u waited 30 minutes beyond your scheduled reservation. We also did not follow our own policy and sat 4 of your seven guests in your party to keep you from continually complaining and making a scene why your table wasn't ready . Your table was ready, exactly at 6pm but we had to clean it and reset it. We are a small 100 seat restaurant and every single seat had a guest in it that evening, so we apologize that the seating got tight but you also added on more guest to your party at the last minute, and the rest of the larger tables where taken. We could not disobey fire codes or handicap regulations by putting a chair on the end of table, which you also got upset about. I'm sorry to see you didn't enjoy your visit. I apologize that we weren't able to seat you at the time Exactly at 6pm . I'm surprised to hear you say our food was only slightly better than Olive Garden. The vast majority of our guests rave about their meals, and when I went by your table, which i do every night as the owner and chef.i asked how dinner was,and the guests in your party said it was great. Regardless of what you think of our food's taste, I can assure you that we are using fresher and higher quality ingredients. Our prices are not double of those at olive garden either, 80% of our menu is 14.50 to 19.95. II Think that you may be just adding these statements to your review, because you did not like it when I told you waiting 30 minutes before you reservation time, because you were early , is not our fault. I also personally make trips to Maine and the docks here on-the west coast to hand pick all of our seafood. I'm disappointed that your server didn't do a better job by being able to read your mind , that you birthday cake from an outside bakery. I'm sorry if you felt like we let you down, but after reviewing the tapes, the service and timings of your entrees, and drinks, the service couldn't of been more perfect. I apologize but it's my opinion that in this instance the customer is not always right.
THERE WERE 18 OF US FOR MY MOM'S BIRTHDAY (A SPECIAL OCCASION) WE WERE TREATED VERY RUDE FROM THE OWNER - WE BROUGHT OUR OWN WINE , WE FIGURED THERE WOULD BE A SMALL CORKING FEE - WRONG TRY $45.00 - THEY THE OWNER HAS THE GULL TO INSULT MY FATHER CALLING HIM A A....HOLE OVER AND OVER . WE GOT UP TO LEAVE AND STILL INSULTS FLY FROM THE OWNER, IF YOU WANT TO EAT WHERE YOUR TREATED LIKE CRAP EAT HERE OTHERWISE EAT @ CAROBBIA'S
Have travelled extensively (including Italy) and find Benedetto's a gem in the Land O Lakes area. Only able to travel to LOL a few times a year, but never miss it. Consistantly fine cuisine and service. Staff always helpfull and pleasant. Piano entertainment perfect accessory. A good value...
06/26/2009
Provided by SuperpagesI went to Benedetto's Italiano and I ordered Pasta and I didn't like it so the manager saw me and he was joking and he said "what she does not like it"and my dad said that i did not and the manager gave me a different meal and took the price of the pasta off the check.
I went to this restaurant with my boyfriend because we were given a gift certificate. We were so HAPPY with the place! everything tasted awesome and the service was wonderful! They even have someone playing a piano/keyboard and singing quaint little songs. It was an overall fun and tasty experience and we are now addicted! Simply the BEST italian restaurant around. Higly recommened!
Details
Phone: (813) 909-9694
Address: 21529 Village Lakes Shopping Ctr Dr, Land O Lakes, FL 34639
Website: http://benedettoitaliano.com
More Info
- Email Business
- Price Range
- $$$
- AKA
Benedetto's Ristorante Italiano
Benedetto's Italiano
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