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(865) 688-4200Add WebsiteMap & Directions5327 Clinton HwyKnoxville, TN 37912Write a Review

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Transmission Corporation of America, Inc.

Transmission Corp Of America

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JB
Jeff B.

04/18/2019

Overall
Expertise
Professionalism
Promptness

Mike the guy that runs the place is awesome he really took care of my needs and really kept me informed and very affordable I appreciate the way they took care of me I will be taking any of my vehicles that need servicing to trans Corp of America

DR
David R.

07/09/2018

Overall
Expertise
Professionalism
Promptness

Michael (Mike), one of the partners of the business, has a terrible customer service attitude. In addition to laughing at my serious concerns both on the phone and in person, he wasn't concerned at all about the way we felt we were being treated, our Better Business Bureau complaint, or our AAA complaint--all of which we filed against them.

They took my personal information and signed me up for a car care credit card without informing me of the terms of service or giving me any information about the card (before my car was repaired). In fact, I didn't know I'd be receiving a card, I thought I was getting pre-approval for a bank loan. They never emailed me any documents or written/printed estimates, either.

You can get this kind of work done anywhere else for much cheaper, with the same warranty.

I'd advise everyone to be wary of this business and their vague practices that will leave you surprised and upset, not to mention the poor, obviously untrained customer service they practice.

SW
Sarah W.

09/19/2017

Overall
Expertise
Professionalism
Promptness

I was referred to Transmission corp by NAPA Iron Clad warranty Dept...while I would never again recommend or buy a NAPA product insured by Iron Clad warranties... I am recommending this shop... they fell into a bad situation... Michelle help resolve the issues I encountered with Iron Clad ... she was able to step in and reach higher management and resolved my oroblems...Michelle had spent 3 weeks with Iron Clad and it was going no where... she then contacted higher management at NAPA and resolved the issues... she was available after hours and updated us on the process each step of the way ...All the employees are extremely professional and friendly... they went out of their way to be sure I was satisfied...I felt the shop was honest, thorough and not looking to price gouge.. if I should need their service in the future I will be going back to Transmission Corp of America in Knoxville, TN...

TH
Tanya H.

09/13/2017

Overall
Expertise
Professionalism
Promptness

I have lived in Knoxville all my life and my parents have been doing business with Transmission Corp for a few years. I had a issue with my front suspension brought it to them and they had me back on the road safely & quickly. HIGHLY RECOMMEND the team here. They have a true concern for their customers

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lauralbey2199

08/14/2017

Overall
Expertise
Professionalism
Promptness

They were quick and very friendly and not too expensive.if I'm in this area again and need work done on my car i will go to them.

TM
Tami M.

12/28/2016

Overall
Expertise
Professionalism
Promptness

sometimes customer service is as important as quality workmanship. julie and trans. corp. on clinton hwy provides both! i have had to have the flameduckmobile in several times for service/repairs and they have never let me down. in my opinion, they do go above and beyond to make the customer happy. yes, i will continue to use trans. corp. as my service provider.

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LS
Lee S.

01/22/2016

Overall

The overall experience with Angel and staff is unbelievable. I have never felt so at ease with a vehicle repair. Angel and her staff explained the repairs needed and offered a low cost, no pressure experience. I will definitely use Angel and staff again for my vehicle repair needs.

TB
Teresa B.

11/28/2015

Overall

Great work. Friendly and promptly on the services that I needed at an affordable price.Will recommend to friends and family.

BR
Blake R.

09/01/2015

Overall

This is a great place for any auto repairs. You can trust them and the price is always fair. I would recommend to anyone in Knoxville, TN to take your car here for any and all of your car repair needs.

george66allen

08/08/2013

Overall

Thanks to TCOA for fixing my transmission. The customer service was fantastic. I happy with my overall experience. After inspecting the transmission they gave me options on how to fix it. Angel and Wendy are not only drawing in customers, they really know about cars. They aslo checked my car for other problems while it was there. The only negative thing I have to say is the price was slightly higher than a few other places I shopped around at. But in the end, I think it was worth the extra money spent to get the special treatment and to have the confidence the job was done right. Especially since I'm on the road a lot with work.

jerrilynnrose

11/02/2012

Overall
I hated to hear the bad news, ...

I hated to hear the bad news, "transmission rebuild", but the employees at Transmission Corporation America made it as painless as possible. Everything works good again and their follow up was great after the repair was made. I hope I never need their services again, but if I do I wouldn't hesitate to use them. My Dodge Dakota has never shifted so smoothely!

duanekryers

07/11/2012

Overall
When my rear end differential ...

When my rear end differential was making a terrible noise, Transmission Corporation of America quickly scheduled me an appointment for a free inspection. And this was on a holiday weekend! Angel was very helpful and friendly. After the inspection, Angel dicussed the problem and potential solutions with me. We scheduled the repair immediately the vehicle was repaired and ready to go in 2 days. The repair was successful and the service and friendly demeanor made this a positive experience. I would recommend TCOA to others and I especially appreciated everyones attention to customer service. That is a lost aspect of business these days.

tfraysie

02/17/2012

Overall
I found this company online th...

I found this company online through google. I had my Dakota towed there one morning after talking to Angel over the phone. They took my transmission apart and ran diagnostics to determine what was wrong. When I came in to get the report, I noticed the report was for a transmission that is not on my particular Dakota. After pointing this out, Wendy told me the components were the same (torque converter, filters, transmission oil pump, ext.) and the numbers were pulled to match my transmission and even though the transmission listed was not mine, they were the same component-wise. They had listed to replace an external transmission filter also, but here is the thing... my transmission doesn't even have an external transmission filter. The quote was for around $3,400 for a rebuild. After pointing out that my vehicle did not even have an external filter, Angel went in the back to verify if I was right, which I knew I was. Angel then proceeded to tell me I was right, which took me talking to two people to be reassured. Angel then looked up my correct transmission (42rle, and not the 545rfe I was told was the same) and how much the repairs would cost. It totalled to almost $2,700. This is $700 less than what they were originally trying to charge me. Had they originally taken two minutes to verify I was right in the first place (instead of telling me the components were the same and cost would be the same for both transmisisons) it would have been fine, but she insisted parts were the same. If I had known nothing about my transmission, I would have overpaid $700 and part of this would have been for a part that my vehicle did not even have. I am taking my business elsewhere. I can't trust a company to rebuild something so major and give me a reasonable price after they ensured me that my transmission needed something that is non-existant. Would NOT recommend to anyone.

karen43moon

03/16/2010

Overall
Exceptional Service

We went to Transmission Corporation of America to get our car checked out. We had heard alot of great things about this shop and wanted to see for ourself. What can it hurt? All of their checks our free! When we got there they greeted us and asked us what kind of problems we were having with our car, what sounds it was making, ect. They are so nice and friendly and really know what they are doing. After they checked our car, they let us know exactly what was wrong with it and exactly what the price to fix it would be and exactly how long it would take to fix it. Then they asked us if we would like them to go ahead and fix it or if we wanted to wait for a more convenient time. There was no pressure at all. They pretty much just wanted to know what we wanted to do at that point, which was nice for a change. No story on why it needed to be done right now or that they already fixed it and now we owe(like other places). We had the work done that day and were very pleased with their professionalism and how courteous they were. We would definetely recommend this place to anyone who needs car repairs!

austinweaver

08/25/2009

Overall
service and beyond

As soon as I walked in the shop the manager greeted me and asked what she could do to help me. I explained what my car was doing and she got straight to my car with no wait to do a free computer diagnostic check. It only took about 15 or 20 minutes before she came back with an answer for me about what needed to be done. It was only a minor problem and I had my car back that day. Im glad I brought my car here. They were nice, friendly, and honest. AND SHE WAS STRAIGHT FORWARD WITH ME ABOUT THE REPAIRS, instead of adding on a bunch of stuff like other places. Im VERY pleased with the service and will definetely refer this place to my friends and family. Thanks guys!

happytravelers4

11/11/2008

Overall
many thanks to staff-wonderful!!!

Many thanks to staff at Transmission Corporation of America. Our van broke down on I75 late on a Saturday night while traveling and Shannon took care of us immediately. He got our van towed and personally picked up my family and I at the gas station by the exit. He took our family to a nearby hotel and offered help finding a rental car the next morning. Though the repairs were an unexpected major expense Transmission Corporation of America made it as painless as possible by being so kind and courteous. They explained what was happening with our van every step of the way in detail. They had us back on the road Monday afternoon and now our van runs better than ever! Their mechanics made fast, accurate diagnosis and repairs and everyone there was so friendly! Many thanks again to the entire staff at Transmission Corporation of America for fixing our van so quickly and taking such great care of us while we were in Tennessee.

Overall
excellent service time and again

The service was excellent! We've had all three of our vehicles serviced at Transmission America and they will have been great each and every time. I can assure you we will not be going anywhere else. They will continue to have all our business and we will tell our freinds and family this is the place to go. So far our experience has been performing maintenance service and they have been fast, friendly and honest!

bigggguy

11/11/2008

Overall
excellent service &they did a great job!

We received excellent service from Transmission Corp. of America when they repaired my son's truck. I called them and they picked up is truck on the side of the interstate when he broke down. The tow was free and my son rode to the transmission shop with the tow truck. Once there, the manager and mechanics did a FREE diagnostic check and when they found out the transmission was damaged internaly and would need to be rebuilt, they gave my son a ride home. They fixed his truck quickly and it didn't cost an arm and a leg. We got great workmanship, agreat warranty, and excellent customer service. Then after we picked up the truck we got a thank you card in the mail a few days later. Excellent Customer Service!!! I will recommend them to anyone!

henrywilson1953

11/15/2007

Overall
old-time service

This is how I remember service back in the old days. Honest, fast and freindly. I was begining to wonder if it still existed. I am happy to report it does at Transmission Corp. of America.

Details

Phone: (865) 688-4200

Address: 5327 Clinton Hwy, Knoxville, TN 37912

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