More Info

Extra Phones

Phone: (865) 212-0157

Brands
ashley, sealy, simmons, tempur-pedic
Payment method
mastercard, visa
Location
Papermill Plz
AKA

Knoxville Wholesale Furniture Clearance Center

Category

Reviews

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JR
Jewell R.

10/19/2014

Overall
Don't buy and don't buy extra warranty all lies

After buying my sofa and love seat and the extended warranty ray both started to peel company and warranty didn't cover the leather peeling .what? Now my thay peel huge chunks of leather on into floor .my living room suite looks like it has mange.

lacy.province.3

08/13/2013

Overall

August 13, 2013



NEVER ever purchase from this store. I ordered a sofa & loveseat set on May 24 2013 - it is now August 13.



I was told that it would be 4 to 6 weeks for this order to be delivered. It has been OVER 3 MONTHS.



I get excuse after excuse why it has been delayed. First it was the sofa fabric is back ordered, then it was "Gee, I don't know - I'll get back to you." run around. Or "Oh, this is they way Broyhill operates." So why does KWF offer furniture from Broyhill? Now it's we don't have the other fabric for the pillows - WHAT!?!?



Our next step is to file a fraud lawsuit against KWF with the District Attorney or get our money fully refunded.



This is not how a business should treat it's customers.



Know who you are dealing with and what their history with former customers has been.



It's doesn't need to be this hard to purchase furniture. Especially from a "SO CALLED" pillar of Knoxville business.



Do yourself a huge favor and buy your furniture anywhere else but KWF.

dcarney1988

10/01/2012

Overall
To start with Sales Lady and b...

To start with Sales Lady and building was awesome.(just wanted to add that in here) i bought a couch from this company, i wouldn't recommend these fools to anybody. i have owned this couch since 9/23/2011. the recliner mechanism broke by the end of 10/2011, so i called them and they sent out a guy (he was very unprofessional, wear a pair of sweat pants) finally came out about 2 weeks later. but the couch wasn't fixed til 03/2012. then the same mechanism broke again 8/27/2011 so i called again. now they say it has been abused, just to get out of warranty. they are a bunch of crooks. i hope this will help influence you to not make a bad decision like i did.

downtoearth2003

04/24/2012

Overall
DON'T EVER BUY FURNITURE FROM ...

DON'T EVER BUY FURNITURE FROM THERE.......CUSTOMER SERVICE SUCKS!!!!



We bought our bedroom sutie, living room set and coffee and end tables from there in august 2011 and purchased the insurance to go along with it.. The delivery came as promised but the delivery guy did the sloppiest job putting the bed from and metal support together; he scratched the foot frame and the bed rail came cracked. Reported the defect with the bed rail right away and have been waitng ever since and nothing yet. Jumping from one manager to another, and each one pointing fingers at the others and the ware house and then finally one manager informs me that the kingsize of that bedframe is dicontinued??????? OK is that my problem; this was their answer in around feb 2012 (after waiting and calling for about 6 months and store visits), we informed you of this since aug 2011.



so after many rude and useless phone calls and store visits....we were asked to bend with them so they can deliver the right part supposedly because they didn't do late deliveries after 4 to my area???? people have to work!!! and not after we waited 8 months you are telling us that we have to change our work schedule for you...hellloooooo. so after my husband exchanged a few words with them, they called and promised a saturday delivery and not to our surprise they deiver the wrong bed rail..( how hard can it be...read the right part number to match the right bed number?????)))))))



so finally we are over this.......just livid......i don't want my bedroom suite anymore......and they just don't do that they said...u can't return the furniture yet they can screw around with your time, nerves and patience....now they're promising the right rails to come in maybe in 27 days to their store and then we have to wait for them to deliver it to us....yeah right...i won't hold my breath on that one.......and guess what...now it's the turn of the coffee table that's falling apart..and nothing done yet....come on.....these managers need to be retrained on what customer service actually is....



i will never purchase anything from them again....and i advise everyone else to do the same...don't fall into the trap of their great prices and financing options....

Overall
We were helped by a great gent...

We were helped by a great gentleman, and I know our order was not his fault however I am really dissatisfied by Knoxville Wholesale Furniture. We wanted to purchase a couch and a bed. We went ahead and paid cash for our bed and financed the sectional. We waited a week for it to be delivered and boy were we in for a surprise. The bed had several deep scratches in the foot board and was dusty like it had been sitting in a warehouse with no protection since Reagan was in the White House. So the delivery guys said they would write it up and came in with a Sharpie Marker to color in the deep scratches black. The Ottoman that goes with our Leather Sectional did not sit on the floor right it was completed lop-sided. The delivery guy tried everything to fix it, then said this isn't built right and is a manufacturing issue and that he would write that up too. So we tipped him, he gave us a copy of the paper work with the discrepancies on it and said they would call us. So we waited and did not hear anything, so we called them instead. They said, we don't get our paperwork till Monday then someone will contact you. Well the guy contacted us while we were at work and said he will be out until Thursday and that he would contact us again then. Still no call on Thursday by the way. So my boyfriend called Friday, they said, get this now, wait for it, wait for it, a TECHNICIAN needs to come out to evaluate the damage before they can replace our furniture! And it will be when they can get to us. How absolutely RIDICULOUS, a technician to verify that our stuff is destroyed as the delivery guys already wrote that it is destroyed? Well the Technician called us today, Saturday, saying that he will be in the area on Tuesday between 1-3pm...now come here, we work for a living, who the hell do they think is at home during this time of day, we are not in BEVERLY HILLS get real. And of course, this guy left a voicemail, and we tried calling him several times and no answer. But basically, we have to wait for this, then for it to be reordered and then delivered again, but I almost feel like this is not going to happen. When you hear people said you get what you paid for, that is the truth till the end my dear. So the next time you see that happy little couple on that commercial for Knoxville Wholesale Furniture don't be fooled, because we were a happy couple walking in the store like them, but I sure as hell am not smiling now!

stacco

09/05/2008

Overall
rude, rude, rude

i paid good money for some mattress and the loaders stacked them on my truck like it was a set of trees roped them with no plastic or anything, and the older ladie that works with the paper work is very very rude and i caught her talking about myself and my husband when she didnt know we were around, thats buisness like huh? i would never give my buisness to them again for anything, the whole expierence was bad!!!

shellymayo81984

07/17/2008

Overall
Overpriced

The stuff they sell here isn't bad, but the prices are astronomical! We went here to try to find my sister some furniture for her new apartment and this is NOT what I consider wholesale or clearance priced. This was last summer and there was no one in the store but us and the sales people. They were all sitting around joking with each other and when we walked in one of them got up and started following us around, even though we said we were just looking. We felt like we were being followed by a hungry shark. He would not leave us alone. All in all, I would not recommend going here if you're trying to find solid furniture at a reasonable price. I personally think the words "wholesale" and "clearance" should be removed from their stores name because of false advertising.

Details

Phone: (865) 212-4050

Address: 6700 Papermill Dr, Knoxville, TN 37919

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