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        (407) 586-0000CallVisit WebsiteVisit WebsiteMap & DirectionsDirections6000 W Osceola PkwyKissimmee, FL 34746Write a ReviewWrite Review

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        NR
        Nat R.

        05/31/2016

        Overall
        Amenities
        Cleanliness
        Service

        Staff and service have declined over past three years. Our latest stay was a complete nightmare. Their treatment of our disabled veteran was a disgrace. It took 8 contacts by phone and 1 in person to get an ADA compliant room. As they have no ADA rooms that sleep more than 2 people their ADA compliance representative assured us that we could get a rollaway free of charge. I called 6 days prior to our stay to assure that everything was in order. The room was correct but that was all. No rollaway, no call, could not speak to manager on duty on the phone. I went to talk to him in person and he was not the Star employee that supposedly works at the Gaylord. He was an arrogant, excuse making man with little customer service or leadership skills. We get 100 times better ADA services at hotels half the price of the Gaylord. Thanks for adding so much stress to our family's graduation celebration. Goodbye Gaylord Palms it was not nice visiting you.

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        MF
        Mariluz F.

        06/24/2015

        Overall

        The on site restaurant Villa de Flor is exceptional! Had Thanksgiving their with my family last year. It's a bit pricey but well worth it!

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        Details

        Phone: (407) 586-0000

        Address: 6000 W Osceola Pkwy, Kissimmee, FL 34746

        Website: http://www.gaylordpalms.com

        More Info

        General Info
        Drawing from classic Florida architecture, our majestic Kissimmee resort spans 63 acres and celebrates Florida's history, culture and natural beauty. Our signature atriums recreate three Florida environments, immersing you in the sights and sounds for which the state is known - from the gently rising mists of the Everglades to the funky and vibrant island revelry of Key West to the Spanish-infused, old-world charm of St Augustine. Our extravagant South Beach pool, Cypress Springs Family Fun Water Park, luxury spa, state-of-the-art fitness center and 400,000 square feet of flexible meeting and event space allows you to accomplish all your getaway desires without having to leave our resort. Whether traveling for business or pleasure, experience satisfaction at Gaylord Palms Resort, where extraordinary service and superior amenities create a world-class Florida escape.
        Email
        BBB Rating
        A
        BBB Rating and Accreditation information may be delayed up to a week.
        Extra Phones

        Phone: (407) 586-1999

        Phone: (407) 586-1321

        Phone: (407) 586-4423

        Fax: (407) 586-2199

        TollFree: (800) 535-4028

        Brands
        Gaylord Hotels
        Payment method
        amex, diners club, visa, master card, all major credit cards, cash, discover, debit
        Price Range
        $$$
        AKA

        ICE! at Gaylord Palms Resort

        Other Links

        http://www.gaylordpalms.com

        http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center

        http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2

        https://www.marriott.com/en-us/hotels/mcogp-gaylord-palms-resort-and-convention-center/overview

        https://www.marriott.com/en-us/hotels/mcogp-gaylord-palms-resort-and-convention-center/overview/?scid=45f93f1b-bd77-45c9-8dab-83b6a417f6fe&y_source=1_OTcyOTY0LTc2OS1sb2NhdGlvbi53ZWJzaXRl

        Other Email

        Categories
        Resorts, Camps-Recreational, Conference Centers, Convention Services & Facilities, Hotels, Lodging, Meeting & Event Planning Services, Places Of Interest, Restaurants, Tourist Information & Attractions
        Other Information

        Wi-Fi: Free

        Pets Allowed: No

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