More Info
- General Info
- With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Jessup store today.
- Payment method
- apple pay, cash, debit, diners club, discover, master card, samsung pay, visa, amex
- Location
- Columbia East Gate Mall
- Other Link
https://www.cricketwireless.com/stores/ll/US/MD/Jessup/7351-Assateague-Dr
- Categories
GalleryView all (2)
Reviews
08/09/2018
Went to this local Cricket dealer. Took time to read and look at display cell phones. Decided on a phone to purchase. Asked to see the phone, as I wanted to get a better feel for it. The female associate told me that I had to purchase the phone before I could look at it. The male associate nodded in agreement. I left the store not believing what I heard. I returned about a ½ hr later. When I walked back in the store, the two associates were there. The male associate was assisting a customer, who happened to be looking at and touching a cricket phone from the store. I reminded them that I was in the store earlier and was told that I had to buy a phone before touching it. I asked if this was Cricket’s policy or their store’s policy. The lady said that it was Cricket’s policy. I contacted Cricket to verity this. The Cricket agent denied this policy. I stepped back in the store and told both associates that they were not truthful about this being Cricket’s policy. When I mention that I was going to lodge a formal complaint, the male associate said that I could look at a box of the phone that I wanted to purchase. I told him that it was too late for that. I then said to both of them that,” I won’t say what was going on here, but that they could do the math”. I asked for the regional manager’s name, the male associate said it was Don, but that he did not know his last name (right!!!). As I exited the store, he snidely remarked for me to have a good day. I stated that I was having a great day until this situation. I contacted Cricket and lodged a formal complaint against this store. The local associates, should have asked me if I were a Cricket customer. Then they would have been privy to my account information, realized that I have been a Cricket customer for almost 5 years and not assume that because I was an African-American female, that I was planning on doing a “snatch and run” of their phone. Can’t forget to mention that the associates were also of a minority group.
Details
Phone: (410) 799-4808
Address: 7351 Assateague Dr Ste 60, Jessup, MD 20794
Website: https://www.cricketwireless.com/stores/ll/US/MD/Jessup/7351-Assateague-Dr
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