Brumos Collision Centers

They had my truck for over three months with no work being done for the entire first month. They gave me numerous completion dates, each of which I scheduled my week around, which they blew by without even telling me they weren't going to be done. They rarely ever called Enterprise to let them know that my rental car needed to be extended. In addition I was only contacted by Brumos Collision Center a grand total of four times throughout the entire process. The rest of the time I had to call them multiple times a day, sometimes 7 or 8 times because they refused to return any message I left then, just to get status updates. They repeatedly blamed the delay on backordered parts from Toyota. I talked to the guy they had been ordering everything through and he said they had received all of the parts in the first month and that he had %95 of them in stock at the local warehouse. I came to find out that the manger had taken another job and the interim manger had no idea what she was doing and took on significantly more work than they could handle. Even with all of this they were completely unapologetic and refused to provide any kind of compensation for the length of time it took it for lying to me about the parts. I would rebuild my truck myself on the weekends before I would ever even consider taking another vehicle here. *Update* After numerous unsuccessful attempts by my insurance agent to have the general manger contact me I called him directly. I told him everything and said I was calling to file a complaint. He said he would take a look at my file and call me back before the end of the day. That was three weeks ago. I recommend that no one take their vehicle here or have any association with Brumos.