Sears Auto Center

I wish I could give ZERO stars. Awful. Just terrible customer service. Completely overcharged us almost $140 over the original quote for new tire installation. We ordered 4 new tires to be put on our vehicle and waited a MONTH for them to come in. 'oh the tires that were ordered are the wrong size that you waited a month for... but we have comparable ones. So we will put those on, charge you an extra $85 to align them, and you need more expensive tire valves as well.' I tried calling back for AN HOUR to try and get them to stop with the installment all together ---the DEALER will do all of this for almost $100 cheaper! They did not answer repeated calls for this hour, I had to drive to the store myself and speak to the manager an hour after their original phone call to try and stop the installment, but the tires had already been put on and they would not remove them. They refused to price match the dealer. We are absolutely, positively never going back. I advise you to do the same.

After calling for information in televisions the salesperson told me he couldn't answer my questions because he normally doesn't work in this department and the salesperson would return my call when he got back from a meeting or lunch. Well no one called me back so four hours later I called back and got someone in the TV dept who couldn't answer my questions (basic ones too) because it was only his second week working there. He put me on hold twice to find a manager. He never did find one. How has this place managed to stay in business? It's pathetic.