Bice's Florist

My sister ordered her wedding flowers from Bice's along with an additional bouquet to use in her Bridal Portraits and when she went to pick her bouquet up yesterday for the pictures she called me in tears. The flowers were nothing like the ones that were shown in the picture. The ribbon that was laced up on the stems looked so tacky and not to mention the red roses were fire engine red when she ordered DARK RED ROSES. The customer service was completely rude stating that this is what they had picked out and this is what was going to be delivered next weekend to the wedding. When my sister and mom asked to look at the book they picked it our from they gave them 2 small books and said that is all they had. The picture was not in there and my mom asked to see the order form. The lady at the counter could not find the original order and tried to cover there mistake with a new typed order and not the original hand written order. The bouquet had a total of 11 roses. Some were not even open, some were dying, they were thrown together and tied. Her bouquet was to be a tightly round bouquet of roses and what they brought out was something that looked like you went outside and pulled the off the bush. The flowers were staggered, not rounded, and the stem leaves were sticking out through the ribbons. My sister canceled the whole wedding order that moment and demanded a full refund. I ended up going and picking out 30 dark red roses and made her a tightly round bouquet that the photographer said was absolutely gorgeous. I am not a professional florist I am an office manager for a construction company. I would have been ashamed and embarrassed if something like this left my office. If you decide to use them for an event do so at your own risk. This was HORRIBLE!!!!!!!! Like the person said below it looks like something a preschooler would have thrown together, although i think a pre-schooler may have done a better job.

Nice flowers, poor customer service. The owner even called on my cell phone to let me know that I had upset his employee. At that point I just canceled a very expensive arrangement and ask him to apolegize to the lady for bad transaction. They lost a long time customer. Sad at what level customer service has fallen to. Must not need the business. Won't get mine.

I received some Mother's Day Flowers on Saturday, May 12 from my daughter in Arizona. I noticed at that time they didn't look as fresh as I thought they should. By Sunday they appeared to be on their last leg and on Monday they were dead.I didn't have the heart to tell my daughter she basically wasted $79.00.

I am a new person to the area and needing to send flowers. I found Bices Florist and immediately feel in love with their customer service and their willingness to help. I would definitely recommend this flower shop