Sewing And Vacuum Warehouse

very helpful on the phone and in the store! Great customer service

The staff is pretty helpful if you actually go into the store. When I would call I just got pieces of information to help that would only get me so far and then I would have to call again, talk with someone else and get a little more information. My biggest problem right now is with the machine I purchased two weeks ago for embroidery. I couldn't even use it for 5 days because I was not given the power cord!! I was under the impression that my machine was a floor model and that it had been overhauled to practically brand new. Well it has yet to embroidery anything for me without messing up. It doesn't stitch the whole design or it just stitches in the same places causing a hole in the material when you try to get the knot out. I have spent a lot of unnecessary money replacing ruined material. I will be going back to the store for the third time in really only a week of using the machine to see what can be done. Keep you posted.

I am always greeted by name. If I have a question it is always answered completely. Service is done in a timely manner

I went to Sewing & Vacuum Warehouse to upgrade my sewing machine. The staff were very helpful and were knowledgeable with the machines. They only showed me machines that had what I wanted and did not put pressure on me to buy. I got a great deal on a Janome Horizon and am thrilled with it!

Great, knowledgeable service from Tricia, without any high pressure sales. The store offers a wonderful trade–in program and will also give you a great trade-in if you upgrade your machine following a purchase from their store. The best feature is the one hour hands on lesson with your new machine. Trisha also lets you try it out before you purchase and gives you instructions as to how to thread the machine before you leave the store. Trisha is very helpful.

I just bought a Pfaff ambition essential ,from Tricia at Sewing and Vacuum warehouse in

Conroe. I am super happy with her help and knowledge on sewing machines. She answered all my questions and gave me a run on how to work my new Pfaff! If you need a sewing machine or vacuum give them a try , they are great priced and very help full .

great customer service! staff was knowledgeable on all the machines.

GREAT Customer Service! My husband bought my embroidery machine from them and they gave him a great deal. He was going to buy the display machine and they gave him a brand new one for the same price since it was a gift. I have come back several times to purchase ALL my materials and accessories needed for all my crafty projects. Won't go anywhere else!

I LOVE this place. Originally purchased my machine at another store, which closed down a couple of years ago, so S&VW became my new sewing home. Wish I had discovered them sooner! Had my machine serviced there recently and was impressed at the quality of work and the speed in turnaround. My favorite thing about S&VW, though, is all the STUFF I can get for my machine! They have great thread that is shockingly less expensive than the stuff you get at Joann (and I think it's better quality, too). And when I knick my bobbin case, I can pick one up that day vs. waiting a week to have one come in the mail. That is gold to me. Bottom line -- friendly folks, great selection, quality service. And, oh, the selection of machines they have in the showroom to try out!!! I have a feeling I'll be trading up soon. ;)

Tricia at the Conroe location was absolutley fabulous. It took me three visits to the store before I made my purchase. Each time I came in Tricia was of so friendly and helpful. She answered all my questions. Tricia explained everything about the machine that I eventually purchased. The store was especially clean and neatly arranged. The floor samples were neatly arranged with plenty of space to observe each one without interruption. I could have purchased the machine that I bought online for less but with Tricia's knowledge I felt that it would be beneficial to purchase locally because of the service that I will received with her. I would never go anywhere to make a sewing or craft machine purchase. Thank you to the Sweing & Vacuum Warehouse of Conroe and Tricia. I am so excited with my purchase. Can't wait to get started.

Sewing & Vacumm Warehouse is a great store to shop and buy a new sewing machine. f was given alot of information comparing all the machines they represent and was able to select the machine that meets my needs. I would highly recommend this store for your sewing machine needs.

I am so glad we have a sewing store in Conroe nearer to us. Staff is extra friendly, repair person calls to verify price of repair.

After researching the internet extensively for sewing machines (my old one was a 35 year old Singer), I had it narrowed down to two. Richard in the Conroe store helped me out and let me play around with my first choice and I was sold. Thanks so much to the team in Conroe!

I went into Sewing & Vacuum Warehouse to get more information on what type of machine I would need. Ken showed me several machines. He helped me decide what I machine would be best for me and gave me a good price. I'm pretty new to sewing having only done very littel here and there on other people's machines so I really didn't have any clue what I was looking at. My father-in-law has been telling me for a long time that I needed to get a sewing machine, but I had not done it. He offered to buy me one for Christmas, but needed me to pick out what I wanted. Now I have a new sewing machine. I can't wait to start using it.

5 Star Service - I recently had my sewing machine break, so I brought it to Sewing & Vacuum Warehouse for repair. They took my machine in and charged a very reasonable $40 to look it over and tell me what was going on with it. I spoke with Ken, the man repairing my machine, and we discussed my options. The nice thing was that I could use the $40 towards the repair, or towards a different machine. Since repairing my machine would be almost as much as getting a new one, I opted for getting a new machine.

Cynthia was the salesperson who helped with this. She took a lot of time figuring out exactly what I use my machine for, and pointed me in the right direction. She also patiently answered ALL of my questions and showed me each of the various machines I was interested in. I will shop here again, and am thrilled with the level of service that I have received!

Great Job!

I recently purchased an embroidery machine and the service person - Lee - could not have been more helpful. He took the time to talk to me about my machine, offered me options that I hadn't considered and then walked me through some helpful tips on how to use the machine. Overall - GREAT customer service! I never felt rushed and even had help getting everything to my car!