Jaguar Houston North

Had an issue with service but my grievance was handled promptly and professionally. I will use them again.

I went to this location just for a diagnostic and to have cam sensor installed. They were informed prior to servicing my car, that I needed this sensor. They keep my car for about four days, misdiagnosed my car, have to leave it for another day, while in the process, they were really rude,decieving,condisending and very unprofessional. When I went to pick up my car, I didn't even make it off the lot before I began to see thick, white smoke coming from my tail pipe(something I had never seen before, My car ran GREAT prior to them servicing it!) Now my car runs really BAD and no one at the dealership will talk to me about, won't return my calls and the corp. office won't even address the issue. ALL of the Jaguar Dealerships are owned by the same corperation, so I said to you" BEWARE OF ANY JAGUAR DEALERSHIP here in Houston,Texas! I am looking at possibily thousands of dollars to undue the damage that they have done. By the way, I was told by the general Manager, that they DO NOT CHECK your fliuds BEFORE test driving your car when doing a diagnostic and even if they do check your fluilds, they WILL DRIVE your car when the fluids LOW, (which lead to ENGINE and/or TRANSMISSION problems) there is an extra charge for this and you MUST REQUEST IT PRIOR to you leaving your car there for a diagnostic. I HAVE NEVER EXPERIENCE CAR SERVICE THIS BAD BEFORE IN MY LIFE!