Paw's N Claws Pet Resort

Do not board your pets here. My Grandmothers diabetic dog was to be boarded here for 1 week starting on Friday. On Wednesday she got a call that her dog was comatose and at the vet. My Grandmother was visiting me and I had to leave work and pick her up and rush to the vet. The dog was still barely conscious and we took him then to an emergency vet. He got better overnight at the emergency vet and we then took him to my regular vet on Thursday. He over nighted there and was doing better. All of a sudden he was lethargic and then had a seizure. All of the vets told us that he had hypoglycemia from being under fed and overmedicated. My vet said he couldn't say for sure without further costly testing, but that the dog could have suffered a seizure from brain damage caused by the hypoglycemia. The dog had to be put to sleep.

On Thursday, prior to the dog dying we went to Paws N Claws to retrieve his stuff. The owner was unapologetic and had zero empathy for what we were going through. I told her that the vets told us that it was hypoglycemia and she denied any responsibility. . She told me I ought to be happy the dog is alive instead of griping at her. I asked her to go get his things so we could leave. She then stated my Grandmother owed her money. I was completely shocked that she made Grandma pay for the boarding. She said "I took very good care of him for several days" at which point I laughed. She said she has40 dogs to care for and what do I want her to do? I replied she shouldn't be taking care of animals with special needs if she can't handle it. My poor 90 year old Grandmother was so stressed out and upset she paid not wanting to deal with conflict. The owner then advised me that I was not welcome back, but the rest of the family is. I told her none of us would ever come back. I was holding the door open for my Grandmother to go through and the owner approached me raising her hand as if she was going to push me out the door and I told her not touch me. She fumbled with her words finally saying she was going to hold the door open. Obviously I had the door. Grandma left her glasses on the counter and as I approached to door to get them she locked it and refused to give them back. I banged on the door and she relented giving the glasses back. My 90 yr old Gran paid over 1000.00 in bills and is heartbroken. She is too elderly to go throught the trauma of suing. DO NOT GO HERE the owner does not care about your pet or you. Zero customer service.