Merchant's Tire & Auto

I just had my 2003 Lexus 300RX in for an inspection. They told me that the timing belt was due to be replaced, showed me an oil leak on from a bad seal that was damaging the belt and power steering belt (which had to be replaced that day). They immediately fixed the steering belt which meant the car passed inspection. They then gave me a quote for the repairs needed. I scheduled a time a few weeks later for them to do the extensive repair. David Ho is a Master Tech for Toyota. He found several sheared bolts that needed to be drilled out and replaced. All of these things (which are time-consuming and difficult tasks) were done in a reasonable time period without extra charges; they honored their original price quote despite the unexpected complications. I was VERY impressed with the service, pricing etc and will now bring my cars there and nowhere else.

The good thing about Merchant's Tire is that they are open for service on Sundays. The bad thing is that their customer service is awful and their prices are unusually high. They charged twice the amount that it would've been at a gas station service center for a simple tire patch. And just let me reiterate, customer service was horrible.