Edible Arrangements

had a horrible experience at this business. I wanted to order an arrangement to surprise a friend (and spent about 80 dollars to make sure it arrived on her birthday). The delivery did not get to her not once but TWICE. I called to clarify with the store and was on hold for about 20 minutes. They told me someone signed for it but they didn't know who and couldn't tell me where it was dropped off. I got little apologies and the manager was "unavailable" to talk. The person I spoke with said they would give me the "courtesy" of creating another arrangement. Courtesy?! After they failed to deliver the first arrangement. Even worse, the second delivery didn't make it to my friend. They said they didn't know where it was and that because of the school policy they were not responsible. The manager, Eugene was extremely rude on the phone. He was abrupt, told me I wasn't listening, and that he was providing me a courtesy. He also refused to give me a refund. I love Edible Arrangements but this was horrible customer service. I will never use this location again.