W Valley Vision

We have been regular patients for at least five years. Prior to our appointments we received two calls, as well as text messages reminding us of their Covid-19, MASK policy, Their own recording states that because of Covid-19 they are only accepting patients by appointment. While waiting we watched a man walk in without a mask, then put one on clearly excluding his nose. The man stated that he did not have an appointment and was there to adjust his glasses. Meanwhile another man enters the office with his mask hanging completely off. We moved away and asked the staff to do something about it. One of the girls behind the counter went and asked the man with his nose out to adjust his mask and he refused! We asked for a manager and after quite some time she appears... We asked her to enforce the policy by refusing service until he complied. The manager stated that "we could wait outside if we wanted!" The staff obviously had no care or regard for our, or anyone else's health and safety! With so many elderly people and those with health issues, we were alarmed and appalled by the staffs lack of care! We called and the manger told us that if we didn't like their actions we could go elsewhere! I am sure they are aware the virus that causes coronavirus disease spreads mainly from person to person in respiratory droplets released when someone with the virus coughs, sneezes or talks. Also, commonly, airborne transmission can occur, this happens when virus particles linger in the air for minutes to hours, they can also linger on surfaces potentially infecting others who are in the same area or touching the same items.. A healthy person can unknowingly touch those surfaces and the next thing you know – the virus has gotten a free ride to whatever the person touches next and/or infecting that person! We were asked to wait outside, instead of the rule breakers? We are also alarmed that the staff would be this reckless with so many other elderly patients in the waiting room!

My daughter had an appointment at this office last week. When we returned last night to pick up her contacts and glasses we were told we had a balance of $48 even though all payments had been made during the original appointment. When asked what the fee was for we were told that the business made a mistake regarding the cost of her contacts. They charged us $25 per box instead of $37 per box. Even though the company acknowledged that the error was on our part they insisted that we had to pay the amount before leaving. When I told them that the error was on their part and that if I had to pay the additional amount --- keep in mind we had paid in full --- that we would never return they said that was fine and took my credit card to charge. The situation was handled in a very unprofessional manner with no responsibility taken on by the company. If you go to this business double check your bill and ensure they charge you correctly!