Bella Nail Salon

My husband and I have been here several times since new ownership this year. We couldn't be happier with the service we receive. Yes, they are a slightly more expensive than other salons but the service is far superior. We are always treated with respect and listened to. From the moment we walk in the door we are offered a beverage, including wine and margaritas. Yes, I wish that some of the technicians spoke better english, but they always try. They have added 20 new chairs that are amazing and their gel pedicure with rock massage is absolutely amazing. I would and have recommended them to several friends, including my Pastor's wife who is now using them fulltime.

I WOULD NEVER RECOMMEND BELLA NAILS TO ANYONE. I HAVE VISITED SEVERAL TIMES IN THE PAST FOR PEDICURES UNDER FORMER MANAGEMENT AND WAS PLEASED EVEN THOUGH IT WAS SLIGHTLY MORE EXPENSIVE THAN LOCAL SALONS. OVER TIME IT WAS OBVIOUS IT CHANGED STAFF AS WELL AS OWNERS OFTEN . AFTER TRYING TO EXPLAIN TO THE TECH WHO BARELY SPOKE ENGLISH HOW I WISHED MY NAILS TO LOOK HE TOTTALLY DISREGAURDED ALL INSTRUCTIONS. I ARRIVED WITH LONG NATURAL NAILS WITH AN ACRYLIC OVERLAY AND LEFT WITH SHORT MISSHAPPEN NAILS. AFTER I GOT OUT IN THE LIGHT I NOTICED 1 HAND WAS NOT BUFFED AS WELL AS MANY OTHER ISSUES I CALLED THE SAME DAY TO EXPRESS MY DISSATISFACTION WITH THE SERVICE. AND WITHIN A FEW DAYS ALL MY NAILS BROKE INTO THE QUICK, PAINFUL AND UGLY. WHEN I WENT BACK 4 DAYS LATER TO SHOW THEM MY NAILS AND ASK TO HAVE THEM REDONE THEY HAD CUSTOMERS IN THE SALON AND IMMEDIATELY GAVE ME AN APPT. FOR MY NEXT OPPORTUNITY TO REDO THEM, HOWEVER AFTER LEAVING, THE MANAGER FOLLOWED ME TO MY CAR AND ASKED IF I WAS AWARE I WOULD BE CHARGED FULL PRICE, I WAS IN SHOCK, IN FRONT OF THE CLIENTS SHE WAS CORDIAL BUT OUTSIDE SHE WAS VERY RUDE AND REFUSED TO GIVE ME A REFUND OR REDO MY NAILS. I ALSO FELT THE SANITATION WAS SUB-STANDARD AND HAVE ALERTED THE STATE BOARD WHO GOVERNS ALL NAIL SALONS STATE WIDE, I DID NOT SEE THE TECH USE ANY SEALED SANITIZED EQPT. OR NEW BUFFER. IF I CAN SAVE ANYONE FROM WASTING THEIR MONEY AND HAVING THEIR NAILS BASICALLY RUINED IT WILL BE WORTH MY TIME TO WRITE THIS. I AM IN A SERVICE BUSINESS AND I WOULD NOT RETAIN A CLIENT BASE AT ALL WITH THE ATTITUDE THEY EXPRESSED AND THE LACK OF RESPONSIBILITY FOR THEIR WORK.